Client Support Engineer
🏢 Versana · 📍 New York, NY · 💼 hybrid · ⏰ Full-Time 💰 $110,000 - $150,000 / yr
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Position Summary & Responsibilities
About Us:
Versana is an industry-backed data and technology company on a mission to transform the syndicated loan market. By digitally capturing agent banks’ data on a real-time basis, Versana provides unprecedented transparency into loan level details and portfolio positions, bringing efficiency and velocity to the entire market. Through our centralized platform, participants can rest assured they are accessing the loan market’s most credible source of deal information. With the support of our investors, Versana is fast becoming the technology of choice to usher in the modernization of the syndicated loan market.
About You:
Versana is looking for an independent, results-driven problem solver who loves working with clients. The Client Support Engineer will play an important role in our client engagement process as the main point of contact for issue resolution. You will represent the company while directly interacting with our top-tier clients and relaying their feedback to our product and technology teams to drive our development efforts. You are a team player who thinks outside the box and commits to solid processes, from monitoring production issues to delivering a best-in-class client experience.
🎯 Candidate Preparation Guide
For Versana Applicants
Key Role Competencies & Evaluation Highlights
Key Role Focus:
Evaluating deep fintech/syndicated loan market domain expertise, institutional trust, and high-security architecture.
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