Senior Support Engineer I
Position Summary & Responsibilities
Afresh, the AI platform for grocery, began by tackling the most complex problem in the industry: fresh, and has evolved into the core AI platform for grocers.
By leveraging proprietary AI designed for high-volatility environments, we empower partners like Albertsons, Meijer, and Wakefern to drive smarter decisions across their entire enterprise.
Following record-breaking 70% revenue growth in 2025, we have scaled to 6 enterprise-grade solutions, with solutions live in over 10% of the U.S. grocery market. Our platform now orchestrates billions of decisions from the store floor to the distribution center and prevented over 200 million pounds of food waste last year alone.
If you're looking for a role where your work directly translates into massive scale and social good, and you want to be part of the team that defines how the world eats, there is no better time to join us.
Afresh, the AI platform for grocery, began by tackling the most complex problem in the industry: fresh, and has evolved into the core AI platform for grocers.
By leveraging proprietary AI designed for high-volatility environments, we empower partners like Albertsons, Meijer, and Wakefern to drive smarter decisions across their entire enterprise.
Following record-breaking 70% revenue growth in 2025, we have scaled to 6 enterprise-grade solutions, with solutions live in over 10% of the U.S. grocery market. Our platform now orchestrates billions of decisions from the store floor to the distribution center and prevented over 200 million pounds of food waste last year alone.
If you're looking for a role where your work directly translates into massive scale and social good, and you want to be part of the team that defines how the world eats, there is no better time to join us.
About the Role
As a Principal Support Engineer at Afresh, you are the person who understands how our platform actually behaves for our grocery partners. You have deep technical support, solutions, or data engineering experience, you communicate with equal clarity to a store director and a staff engineer, and you are excited to reduce fresh food waste in the grocery industry.
Support Engineering is the complex technical investigation arm of our Support organization — the last stop for internal escalations to resolve customer-facing problems across all Afresh products. You will own the complex e
Key Role Competencies & Evaluation Highlights
Assessing alignment with fresh food supply chain complexities, predictive data modeling capabilities, and mission-driven passion for reducing food waste.
Apply for Senior Support Engineer I
Setup your contact terms & referral note to get recommended directly to the hiring lead at Afresh.