Customer Success Specialist (Contract)

🏢 Ambrook · 📍 Remote · 💼 remote · ⏰ Contract

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Position Summary & Responsibilities

Ambrook helps American family-run businesses become more profitable and resilient.
From volatile markets to climate shifts, independent operators face mounting pressure. While sustainable investments often yield the best long-term returns, they require financial clarity and capital that fragmented legacy systems can’t provide.

We are rebuilding the financial infrastructure that real economy operators rely on. By replacing paperwork with modern tools for accounting, banking, and spending, Ambrook gives owners the data they need to prove viability to lenders and the next generation. We empower the stewards of land and labor to make confident investments in their future.

We’re a Series B startup backed by Lachy Groom, Thrive Capital, Dylan Field, Thomson Reuters Ventures, Cameron Ventures, and leaders at Notion, Gusto, and Vercel. We’re looking for team members to help us untangle the intersection of American industry, climate, and the economy.

The opportunity
At Ambrook, every customer interaction is a chance to build trust and deliver real value to the operators who depend on us. We're looking for a Customer Success Specialist who can be the face of Ambrook for our customers — someone who brings genuine warmth, financial fluency, and a knack for making complex things feel simple.

You'll be the person customers turn to when they have questions, hit a snag, or need help getting the most out of Ambrook. Whether you're walking a rancher through setting up their chart of accounts or helping a first-time user understand their Profit & Loss statement, you'll play a direct role in helping family-run businesses get the financial clarity they need to thrive.
This is a contract role (20–40 hours/week) with flexibility. In this role, you will work some evenings and weekends to support our customers where they are.

We're looking for someone who we can count on to…
Represent Ambrook for customers navigating our product — in writing, on calls, and in every interaction that shapes how they feel about us.
Master the product inside and out, developing deep familiarity with Ambrook's features so you can confidently guide customers through setup,

🎯 Candidate Preparation Guide For Ambrook Applicants

Key Role Competencies & Evaluation Highlights

Key Role Focus:

Assessing mission alignment with agriculture/climate tech, financial software acumen, and the ability to build intuitive tools for underserved markets.

📋 Preparation Priorities (Key Areas to Clarify):

1. Treating the agricultural sector as a novelty rather than a serious, complex enterprise market.
2. Overcomplicating product or operational strategies with unnecessary tech jargon.
3. Lack of grit required to build products for foundational, non-traditional industries.

✨ Recommended Role Alignment Hook:

I build robust financial infrastructure for foundational industries, turning complex agricultural data into simple, actionable tools for operators.

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