Client Manager
Position Summary & Responsibilities
CLIENT MANAGER
APPARATUS is a New York-based designer and manufacturer of a distinctive catalog of high-end, high-touch lighting, furniture and objects. We produce both in-house and with the support of high-quality external partners; our catalog is sold globally.
This role manages and cultivates client relationships and a corresponding book of business within a specific territory. The Client Manager serves as the primary contact for interior designers, architects, end-users and purchasing agents, requiring a high degree of aesthetic and technical knowledge and elevated communication ability to manage these relationships effectively. This is an in-person role based in our New York Gallery.
RESPONSIBILITIES
Client Relationship Management and Business Development
- Serves as primary representative of APPARATUS in allocated sales territories.
- Develops deep knowledge of and effectively shares APPARATUS product and brand story to drive client engagement and sales.
- Consistently executes approved brand activities to grow business in territory, including follow-ups, thank you notes, re-engagement correspondence, micro-events and studio visits.
- Represents APPARATUS with elevated presentations for clients to walk them through collections including in-person, digitally and by phone, to explore all client needs and possible APPARATUS solutions.
- Provides consistently positive and engaging client experience through accurate information, timely response, and warmth in communication.
Sales Process and Order Management
- Manages client orders efficiently through the sales process and in the utilization of Salesforce including quoting, invoicing, billing, order completion and shipping.
- Manages client expectations effectively by building an understanding of cross-functional processes and structures and what is possible and not possible.
- Provides follow-up care and problem-solving as needed.
- Performs to established KPIs through company-directed tasks and activities to achieve goals.
Gallery Operations and Brand Standards
- Manages aesthetic and operational oversight of the New York gallery and escalates any maintenance issues as needed.
- Partners with the New York Sales team to lead client experience standards, maintain the upkeep of visual standards, and continually refine client engagement within the galler
Key Role Competencies & Evaluation Highlights
Extreme velocity, pragmatic technical craftsmanship, and the ability to architect robust infrastructure from ambiguous requirements.
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