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Senior Business Analyst

🏢 Assystinc · 📍 Tallahassee, FL · 💼 hybrid
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Position Summary & Responsibilities

ASSYST is seeking a Senior Business Analyst to support our client project in Tallahassee, FL.

 This is a hybrid position (3 days remote and 2 days onsite)

Requirements: Bachelor’s degree in CS, IT, Finance, or related field (or equivalent experience) + 6 years of experience in Business Analysis and QA. Special consideration for CBAP, ISTQB, or similar certifications.

Key Tech Stack: ReactJS, .NET Clean Architecture, Azure DevOps

Initiative: HR Automation Platform Modernization

Key Responsibilities:

Requirements & Business Process Engineering

  • Process Analysis: Conduct As-Is process evaluations and design To-Be automated workflows in collaboration with HR and Office of Work Program and Budget (OWPB) stakeholders.
  • Requirements Elicitation: Facilitate sessions with subject matter experts (SMEs) to gather, prioritize, and document functional, data, and system integration requirements.
  • Specification & Design: Create functional specifications, design specs, wireframes/mockups, and standardized desk procedures (process flows, narratives, prerequisites).
  • Agile Management: Translate business needs into user stories with clear acceptance criteria. Manage project and sprint backlogs, schedule estimates, and participate in daily Scrum ceremonies within Azure DevOps.

Systems & Data Analysis

  • Integrations & Data: Evaluate existing and future data needs, perform impact analyses on current/proposed system integrations, and support technical assessments with enterprise IT teams.
  • Executive Communication: Synthesize complex operational data into executive-level reporting formats and breakdown high-level information into actionable components.

Quality Assurance & UAT

  • Testing Strategy: Formulate QA testing strategies, test plans, test cases, test data scenarios, and test environments.
  • UAT Leadership: Plan and execute User Acceptance Testing (UAT) cycles with HR and enterprise stakeholders; document defects, coordinate issue remediation, and obtain formal acceptance of deliverables.

Required Knowledge, Skills, and Abilities (KSAs):

  • Domain Expe
🎯 Candidate Preparation Guide For Assystinc Applicants

Key Role Competencies & Evaluation Highlights

Key Role Focus:

Evaluating IT service management (ITSM) domain expertise, process automation depth, and enterprise client retention skills.

📋 Preparation Priorities (Key Areas to Clarify):
  • 1. Treating IT support as a reactive function rather than a proactive business enabler
  • 2. Inability to explain enterprise change management processes
  • 3. Lack of scalable deployment methodologies for complex corporate environments
✨ Recommended Role Alignment Hook:

I transform cumbersome IT service desks into streamlined, automated engines that dramatically lower operational overhead.

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