Client Operations Manager

🏢 Bevicareers · 📍 Boston 💰 $87,805 - $87,805 / yr

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Position Summary & Responsibilities

Bevi is on a mission to transform how beverages are delivered and consumed. Our connected beverage platform eliminates the need for single-use bottles and cans, making it easy, fun, and sustainable to stay hydrated. As the category leader in IoT-enabled beverage technology, we're building a future where Bevi machines are everywhere people live, work, and connect. We've raised over $160M in venture capital, serve thousands of customers across the US, Canada, UK and Ireland, and we've been rapidly growing year over year, saving over 1 billion bottles from waste. In addition to driving hypergrowth with our current product line, Bevi is heavily investing in new product development.

As a Client Operations Manager, you will play a critical role in shaping the post-sale experience for Bevi’s new distribution channels. You’ll act as a trusted advisor and the key, Operations point of contact, helping our clients launch successfully, optimize machine usage, and sustain long-term value. This role blends onboarding strategy, relationship management, proactive support, and customer advocacy.

A Client Operations Manager will learn and understand the day to day functions of Bevi field operations in order to best deliver outstanding customer care and apply product knowledge.

Your Day to Day

Partner with Sales and Operations to ensure seamless, post-sale handoff through installation.
Define and execute scalable onboarding playbooks tailored to new channel environments.
Educate customers on usage, concentrate ordering, maintenance basics, and marketing tools.
Serve as the primary post-sale point of contact for operational execution.
Translate customer needs into internal action plans across Technical Services, Technical Partner Operations, Supply Chain, and Field Ops
Monitor machine performance and concentrate usage via data tools and make suggestions to clients where applicable.
Identify trends and implement strategies to maximize uptime, drive value to the client, and generate revenue for Bevi.
Track account health, customer satisfaction, and risk indicators.
Collaborate with sales on upsell and renewal opportunities.
Advocate for customer needs internally and ensure ongoing success.
Build customer profiles and segments by persona, communication style, and service needs.
Capture fee

🎯 Candidate Preparation Guide For Bevicareers Applicants

Key Role Competencies & Evaluation Highlights

Key Role Focus:

Evaluates commercial beverage industry savvy, supply chain awareness, and distribution network optimization capabilities.

📋 Preparation Priorities (Key Areas to Clarify):

1. Confusing standard retail CPG strategies with the unique regulatory and distribution hurdles of the beverage industry
2. Lack of understanding around distributor relationship management and tier economics
3. Failure to analyze regional market penetration metrics accurately

✨ Recommended Role Alignment Hook:

I accelerate beverage brand growth by mastering distributor economics, optimizing retail velocity, and scaling three-tier distribution channels.

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