Manager, Technical Training and Enablement

🏢 Bevicareers · 📍 Boston 💰 $111,945 - $111,945 / yr

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Position Summary & Responsibilities

Bevi is on a mission to transform how beverages are delivered and consumed. Our connected beverage platform eliminates the need for single-use bottles and cans, making it easy, fun, and sustainable to stay hydrated. As the category leader in IoT-enabled beverage technology, we're building a future where Bevi machines are everywhere people live, work, and connect. We've raised over $160M in venture capital, serve thousands of customers across the US, Canada, UK and Ireland, and we've been rapidly growing year over year, saving over 1 billion bottles from waste. In addition to driving hypergrowth with our current product line, Bevi is heavily investing in new product development.

This role exists to ensure excellent Bevi client and partner experiences, delivered through excellent training, an excellent Bevi Help Center, and the clear processes and documentation behind them. You own that full system: how partners and internal technical teams learn to install, service, and sell our platform, and how well-equipped they are to deliver for the customer.

You lead a small, high-output team (an Instructional Designer and a Technical Content Manager) and own the enablement engine end to end: training, documentation, the Bevi Help Center (internal SOPs and Partner-facing technical content), and the LMS. You will build and scale both e-learning and in-person programs, partner closely with Sales, our partners, and Product and Engineering on new product introductions (NPI), and continually rethink how this function should work, using AI to drive efficiency and shape where it goes next. This is a hands-on role.

Your Day to Day

Team: Lead and develop the Instructional Designer and Technical Content Manager; set priorities and hold a high bar on quality and speed.
Training: Own onboarding and ongoing curricula for partner and internal/technical audiences (e-learning and in-person), including modules, tests, milestones, and readiness assessment. Onboard, upskill, and coach partner technicians, branch managers, and operations managers to drive efficiency in the field and technical proficiency.
Documentation and Help Center: Own the intake, accuracy, and upkeep of technical documentation, specs, and the Bevi Help Center, so clients, field teams, and partners always have the right

🎯 Candidate Preparation Guide For Bevicareers Applicants

Key Role Competencies & Evaluation Highlights

Key Role Focus:

Evaluates commercial beverage industry savvy, supply chain awareness, and distribution network optimization capabilities.

📋 Preparation Priorities (Key Areas to Clarify):

1. Confusing standard retail CPG strategies with the unique regulatory and distribution hurdles of the beverage industry
2. Lack of understanding around distributor relationship management and tier economics
3. Failure to analyze regional market penetration metrics accurately

✨ Recommended Role Alignment Hook:

I accelerate beverage brand growth by mastering distributor economics, optimizing retail velocity, and scaling three-tier distribution channels.

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