Customer Education Consultant

🏢 Boxinc · 📍 New York, NY, United States · 💼 onsite 💰 $121,500 - $121,500 / yr

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Position Summary & Responsibilities

WHAT IS BOX?

Box (NYSE:BOX) is the leader in Intelligent Content Management. Our platform enables organizations to fuel collaboration, manage the entire content lifecycle, secure critical content, and transform business workflows with enterprise AI. We help companies thrive in the new AI-first era of business. Founded in 2005, Box simplifies work for leading global organizations, including JLL, Morgan Stanley, and Nationwide. Box is headquartered in Redwood City, CA, with offices across the United States, Europe, and Asia.

By joining Box, you will have the unique opportunity to continue driving our platform forward. Content powers how we work. It’s the billions of files and information flowing across teams, departments, and key business processes every single day: contracts, invoices, employee records, financials, product specs, marketing assets, and more. Our mission is to bring intelligence to the world of content management and empower our customers to completely transform workflows across their organizations. With the combination of AI and enterprise content, the opportunity has never been greater to transform how the world works together and at Box you will be on the front lines of this massive shift.

WHY BOX NEEDS YOU

We are a team of passionate and committed education professionals, eager to learn and grow our consulting practice. Our custom training services are hugely popular and have developed a reputation for being key to our customer's success with Box. We’re looking for someone who brings energy to virtual classroom delivery, strong communication skills to engage stakeholders at all levels, and a thoughtful approach to driving user adoption through both education and change management practices.

Every business in the world is looking to modernize the way that they work. As the leader in Intelligent Content Management, Box is the only company that can help enterprises transform how people work together on content with AI-native capabilities. We need to empower our customers through this transformation journey. That’s where you come in.

WHAT YOU'LL DO

Build collaborative relationships with a range of customers spanning industries
Ensure that both new and existing Box customers are equipped to drive end user excitement and strategic adoption of Box

🎯 Candidate Preparation Guide For Boxinc Applicants

Key Role Competencies & Evaluation Highlights

Key Role Focus:

Interviewers scrutinize enterprise SaaS scalability mindset, rigorous cloud security comprehension, and user-centric content governance.

📋 Preparation Priorities (Key Areas to Clarify):

1. Treating security and compliance as an afterthought rather than a core product pillar.
2. Failing to understand the complexities of multi-product SaaS adoption loops.
3. Arrogance regarding consumer UX trends while ignoring enterprise IT buyer pain points.

✨ Recommended Role Alignment Hook:

I build secure, frictionless content collaboration workflows that large enterprises trust with their most valuable digital assets.

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