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Customer Service Representative UK & IE

🏢 Brooks Running · 📍 UK, Birmingham · 💼 onsite · ⏰ Full Time
⚡ Direct Talent Broker Referral
Why apply through CandidatesReach?
✔ Tailored Executive Endorsement Letter: Highlight your real strengths and verified background directly to hiring leads.
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✔ $500 Cash Hiring Bonus: Receive $500 direct cash reward after 30 days of active employment.

Position Summary & Responsibilities

Who We Are:

At Brooks, we believe movement is the key to feeling more alive. That’s why we’re driven to create gear and experiences that take people to the place that makes them feel more alive — whether it’s a headspace, a feeling, or a finish line.

Everyone who works at Brooks is propelled by a company culture that sparks excitement, fuels collaboration, inspires creativity, and ignites innovation.

Our brand values help bond us together and drive our success:

  • Runner First

We act in the best interest of the runner

  • Word is Bond

We do what we say we’ll do

  • Champion Heart

🎯 Candidate Preparation Guide For Brooks Running Applicants

Key Role Competencies & Evaluation Highlights

Key Role Focus:

Assesses authentic passion for the running community combined with data-backed brand positioning, biomechanical product innovation, and global retail strategy.

📋 Preparation Priorities (Key Areas to Clarify):
  • 1. Treating running shoes purely as fashion items without respecting performance and injury prevention
  • 2. Lack of awareness regarding specialty running retail networks and DTC friction points
  • 3. Generic corporate marketing speak devoid of authentic athletic passion
✨ Recommended Role Alignment Hook:

I combine deep biomechanical consumer insights with omnichannel retail strategies to convert everyday runners into lifelong brand advocates.

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