Director of Support

🏢 Cents · 📍 New York, NY · 💼 hybrid · ⏰ Full time 💰 $165,000 - $185,000 / yr

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Position Summary & Responsibilities

🎯 Candidate Preparation Guide For Cents Applicants

Key Role Focus:

Evaluates relentless hustle, operational pragmatism, and the ability to scale traditional SMB/retail businesses through software.

📋 Preparation Priorities (Key Areas to Clarify):

1. Using overly theoretical enterprise SaaS jargon that fails to resonate with blue-collar SMB operators.
2. Showing impatience or condescension toward traditional, non-tech-savvy business owners.
3. Lacking hands-on experience in high-growth marketplace or B2B vertical SaaS environments.

✨ Recommended Role Alignment Hook:

I build hyper-pragmatic software loops that directly increase top-line revenue for non-technical SMB operators.

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