Outside Sales Manager, Strategic

ChowNow is one of the leading players in off-premise restaurant technology. As takeout becomes a vital revenue stream for independent restaurants, our platform helps owners focus on what they do best—serving great food—by offering solutions across the entire digital dining experience. From building branded websites and mobile apps, to powering online orders, managing menus, consolidating delivery, and running targeted marketing, we give restaurants the tools to grow on their own terms.

 

We support thousands of restaurants across North America, helping process $1B+ in gross food sales while saving our partners over $700M in third-party commission fees. Through our white-label ordering solutions, a growing demand network (including Google, Yelp, Apple, and Snap), and a diner-friendly marketplace, we empower independent restaurants to own their customer relationships and avoid inflated pricing and fees charged by 3rd party delivery apps like Uber and Doordash. 

 

Founded in 2012, we’ve navigated rapid growth and transformation—from startup roots through the pandemic boom—and are now beginning an exciting new era under our CEO, Kanika Soni. As we evolve with new leadership and cutting-edge tools, we’re deepening our commitment to helping local restaurants thrive in the digital economy.

 

As a Strategic Outside Sales Manager, you will lead a team of Territory Managers focused on high-velocity acquisition of independent restaurants. This role is ideal for a hands-on leader who has personally sold in SMB, understands volume-driven sales motions, and has consistently delivered results as a people manager. You will be a player/coach expected to sell SMB and Mid Market sized deals in order to ensure continuous alignment and understanding of the challenges sellers face on a daily basis.

You’ll be responsible for driving predictable revenue, strategic initiatives—including building strategy on how to develop the region through strategic sales and strategic referral partners—developing top talent, and reinforcing a disciplined outside sales motion and metrics-driven sales culture.

This role reports directly to the Director of Sales and will manage a team of ~10 Territory Managers. Requires tra

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📋 Preparation Priorities (Key Areas to Clarify):

• 1. Over-relying on enterprise corporate playbooks that fail in SMB environments.
• 2. Showing arrogance or condescension toward the hospitality and restaurant industry.
• 3. Inability to explain how to reduce churn in a high-turnover merchant base.

✨ Recommended Role Alignment Hook:

I specialize in scaling revenue and retention for local merchant platforms by pairing relentless product empathy with tight operational execution.