Senior Revenue Enablement Program Manager

ChowNow is one of the leading players in off-premise restaurant technology. As takeout becomes a vital revenue stream for independent restaurants, our platform helps owners focus on what they do best—serving great food—by offering solutions across the entire digital dining experience. From building branded websites and mobile apps, to powering online orders, managing menus, consolidating delivery, and running targeted marketing, we give restaurants the tools to grow on their own terms.

 

We support thousands of restaurants across North America, helping process $1B+ in gross food sales while saving our partners over $700M in third-party commission fees. Through our white-label ordering solutions, a growing demand network (including Google, Yelp, Apple, and Snap), and a diner-friendly marketplace, we empower independent restaurants to own their customer relationships and avoid inflated pricing and fees charged by 3rd party delivery apps like Uber and Doordash. 

 

Founded in 2012, we’ve navigated rapid growth and transformation—from startup roots through the pandemic boom—and are now beginning an exciting new era under our CEO, Kanika Soni. As we evolve with new leadership and cutting-edge tools, we’re deepening our commitment to helping local restaurants thrive in the digital economy.

 

We're looking for a strategic, AI and data-driven Senior Revenue Enablement Program Manager to accelerate the performance of our Revenue organization. The Enablement team sits at the intersection of Sales, Product, Marketing, and Revenue Operations and is responsible for driving AI strategy across revenue-facing teams. This is a hands-on role for someone who's excited about where AI can take us and has real-world experience using tools like Claude and GPT in their day-to-day workflow.

A core part of this role is using AI to close the gap between "we know what reps should be doing differently" and "reps are actually doing it." You'll be expected to identify specific productivity and skill gaps from call, pipeline, and performance data, then design AI-powered workflows — not just AI-assisted content — that put the right nudge, prompt, or resource in front of the right rep at the right moment in their

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📋 Preparation Priorities (Key Areas to Clarify):

• 1. Over-relying on enterprise corporate playbooks that fail in SMB environments.
• 2. Showing arrogance or condescension toward the hospitality and restaurant industry.
• 3. Inability to explain how to reduce churn in a high-turnover merchant base.

✨ Recommended Role Alignment Hook:

I specialize in scaling revenue and retention for local merchant platforms by pairing relentless product empathy with tight operational execution.