Customer Onboarding Specialist

About Circadia Health

Circadia Health is a growth-stage healthcare AI company on a mission to prevent avoidable hospitalizations and transform senior-care operations. Our Circadia Intelligence Platform combines:

• Contactless sensing that monitors respiration and motion with medical-grade accuracy

• Native predictive models that detect 85% of preventable adverse events several days in advance

• Enterprise integrations that operationalize predictions directly inside EHR, care-coordination, billing, and compliance workflows

Today, our technology touches 40,000+ post-acute patients daily across skilled-nursing, home-health, and home-care networks. We are backed by leading healthcare and AI investors and headquartered in El Segundo, CA.

 

As Circadia's Customer Onboarding Specialist, you'll be part of the GTM team, supporting customer onboarding and helping guide new skilled nursing facilities and care organizations from contract signature to go-live on our contactless remote monitoring platform. You'll work closely with internal teams, including Sales and Customer Success, and with external stakeholders such as facility leadership and IT contacts to prepare for each customer's activation and go-live. This role manages multiple implementations at once and helps refine our onboarding workflows as the business scales. While the role currently focuses on onboarding, responsibilities may shift to support other areas of the business as needs evolve.

This is a full-time, in-office role at our El Segundo, CA headquarters.

📋 Preparation Priorities (Key Areas to Clarify):

• 1. Treating patient health data with casual software development hygiene or ignoring compliance.
• 2. Designing flashy features that lack clinical evidence or doctor-trust validation.
• 3. Inability to collaborate effectively across medical professionals and software engineering teams.

✨ Recommended Role Alignment Hook:

I build mission-critical, HIPAA-compliant IoT and AI health platforms that bridge rigorous clinical standards with seamless remote patient care.