Customer Success Manager, Creative AI

🏢 Comfy Org · 📍 San Francisco · 💼 onsite · ⏰ FullTime

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Position Summary & Responsibilities

Help creative teams turn Comfy workflows into everyday production.

Comfy is the open, modular platform for visual AI. Artists, studios, developers, and enterprise teams use ComfyUI to build workflows across image, video, audio, and 3D—with control over the models, parameters, and processes behind their work.

We’re hiring our first Customer Success Manager to help our most strategic customers adopt Comfy, get into production, and grow with us.

You’ll work directly with customers while building the foundation of our customer success function. That means leading onboarding, teaching teams how to use Comfy effectively, resolving adoption barriers, and defining how we track customer health, manage renewals, and identify expansion opportunities.

This is a hands-on role for someone who knows ComfyUI, understands how creative and technical teams work, and has built customer relationships that translate into lasting adoption.

What you’ll own

Customer onboarding and adoption

Lead customers from initial goals to working production workflows, with clear milestones and measurable outcomes.
Run practical onboarding sessions, workshops, and product deep dives for artists, technical leads, and enterprise teams.
Help customers navigate workflows, models, custom nodes, and deployment options across ComfyUI, Comfy Cloud, and Comfy API.
Identify where adoption stalls, troubleshoot the underlying issues, and partner with engineering or our Forward Deployed Creatives when deeper implementation work is needed.

Customer relationships and growth

Own the ongoing relationship with strategic accounts, from onboarding through renewal and expansion.
Build success plans around each customer’s production goals, stakeholders, and definition of value.
Recognize risk early and take action on low usage, unresolved technical issues, or changing customer priorities.

🎯 Candidate Preparation Guide For Comfy Org Applicants

Key Role Competencies & Evaluation Highlights

Key Role Focus:

Evaluating engineering velocity, pragmatism, and the ability to simplify complex open-source developer tooling challenges.

📋 Preparation Priorities (Key Areas to Clarify):

1. Over-engineering simple node workflows with enterprise bloat.
2. Displaying impatience or arrogance toward community contributors in behavioral rounds.
3. Lacking direct experience with Python asynchronous programming or UI state management.

✨ Recommended Role Alignment Hook:

I have spent years building extensible node-based workflows that scale for developers without sacrificing simplicity.

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