Customer Success Field Operations Director

🏢 Coupa Software, Inc · 📍 New York, New York, United States · 💼 remote · ⏰ Mid-Senior Level 💰 $128,000 - $179,333 / yr
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Position Summary & Responsibilities

Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you with the ability to predict, prescribe, and automate smarter, more profitable business decisions to improve operating margins.
 
Why join Coupa?
  • Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend.
  • Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence.
  • Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other. 
Learn more on Life at Coupa blog and hear from our employees about their experiences working at Coupa. 
🎯 Candidate Preparation Guide For Coupa Software, Inc Applicants

Key Role Competencies & Evaluation Highlights

Key Role Focus:

Measures deep enterprise SaaS acumen, consultative sales mastery, and alignment with the 'Coupa Way' of customer-centric value realization.

📋 Preparation Priorities (Key Areas to Clarify):
  • Relies on feature dumping rather than mapping solutions to business spend ROI
  • Poor cross-functional collaboration between product, sales, and success teams
  • Inability to handle tough pushback from CFO-level buyers
✨ Recommended Role Alignment Hook:

I help Fortune 500 enterprises unlock hidden margin through rigorous spend management and frictionless user adoption.

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