Account Executive, Commercial

🏢 Dialpad · 📍 Austin, US
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Position Summary & Responsibilities

About Dialpad
Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Our AI agents learn from your best human agents and improve with every interaction, helping organizations understand their customers, deliver better experiences, increase operational efficiencies, and build a lasting competitive advantage.

Unlike legacy systems built to route and answer, or standalone agentic bot vendors built to deflect, Dialpad was built to resolve. Our AI agents and human agents operate on a single platform with shared context, allowing Agentic AI to resolve issues, advance deals, and eliminate busywork through automation while seamlessly handing conversations to humans when needed, with full context preserved.

Market-leading brands, including Randstad, Motorola Solutions, Netflix, the San Diego Padres, the Colorado Rockies Baseball Club, and Cal Athletics, trust Dialpad. Dialpad is backed by Andreessen Horowitz, GV, ICONIQ Capital, and T-Mobile.

Being a Dialer
At Dialpad, AI isn’t just a feature; it’s how our teams do their best work every day. We put powerful AI tools in every employee’s hands so they can move faster, think bigger, and achieve more.

We believe every conversation matters. And we’ve built the platform that turns those conversations into insight and action, for our customers and ourselves.

We look for people who are intensely curious and hold themselves to a high bar. Our ambition is significant, and achieving it requires a team that operates at the highest level. We seek individuals who embody our core traits: Scrappy, Curious, Optimistic, Persistent, and Empathetic.

Your role

🎯 Candidate Preparation Guide For Dialpad Applicants

Key Role Competencies & Evaluation Highlights

Key Role Focus:

Evaluators strictly test for hyper-growth agility, AI-first product intuition, and the ability to operate in a high-velocity, ambiguous SaaS environment.

📋 Preparation Priorities (Key Areas to Clarify):
  • 1. Relying on legacy on-premise telecommunication models or slow enterprise deployment cycles.
  • 2. Sounding overly bureaucratic or resistant to rapid, cross-functional pivoting.
  • 3. Lacking familiarity with modern cloud infrastructure and CCaaS market dynamics.
✨ Recommended Role Alignment Hook:

I build hyper-growth Go-To-Market and product engines that leverage AI to turn everyday customer conversations into actionable revenue intelligence.

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