Engineering Manager, Safety
Position Summary & Responsibilities
Discord has a highly engaged community of millions of daily active users who use the platform for many different reasons, but there’s one thing that nearly everyone does: play video games. Discord plays a uniquely important role in the future of gaming, and we are focused on making it easier and more fun for people to hang out before, during, and after playing games.
This team is where reports and signals become decisions. We build the LLM pipelines that review reported content, the systems that carry enforcement out, the appeals path users take when we get it wrong, and the tooling our investigators and content reviewers work in every day. Most safety reviews are now decided by automation instead of a person, at a cost per review that has fallen by more than 90% on mature workflows and at precision and recall above trained human reviewers. What's left to automate is the ambiguous, high-stakes end, and with appeals arriving by the hundreds of thousands, getting users a fast and fair answer matters as much as catching harm.
We're hiring an Engineering Manager to lead the team: nine engineers across three squads, each with an experienced tech lead. One builds the automated review systems; another owns enforcement, warnings, and the infrastructure behind appeals; and the final owns tooling that enables analysts to be effective. You'll report to the Director of Engineering for Safety and work closely with our content review operations, machine learning, product, policy, and legal teams. The charter is larger than the current headcount, and we expect the role to grow with it.
What you'll do
- Lead three squads, Review, Enforce, and Tooling through their tech leads, setting direction across automated review, enforcement, and appeals
- Push automation toward nearly all review decisions without giving up precision or recall against a human baseline, and get engineering out of the loop so the operations team can launch and tune workflows themselves
- Rebuild appeals: one path for every eligible appeal regardless of what triggered the original action, review tooling that scores decision quality rather than only flagging that two reviewers disagreed, and checks that catch mistakes before they land on good users
- Own the tooling our investigators depend on, cutting complex investigations from hours to minutes, and make enforcement traceable enough
Key Role Competencies & Evaluation Highlights
Interviewers strictly test user-centric community empathy, high-concurrency systems design, and cultural alignment with a gamer-first ethos.
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