Account Manager, Platform Innovation

🏢 Doordashusa · 📍 Chicago, IL; Detroit, MI 💰 $102,000 - $102,000 / yr

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Position Summary & Responsibilities

About the Team

You'll be joining a small, high-leverage Account Management team inside DoorDash's Commerce Platform organization. We work directly with strategic merchant partners - operators running multi-location businesses across the US - and we're the team responsible for making them successful. The work is high-touch, data-driven, and deeply cross-functional. We sit at the intersection of operations, product, sales, and engineering, and we're equally accountable for revenue outcomes, product feedback, and customer health.

About the Role

This is a generalist account management role for someone who wants to operate as more than a relationship manager. You'll own a portfolio of strategic merchants, run their cadence end-to-end, build the strategic playbook that grows their business with us, and represent their voice inside DoorDash. You'll be on calls with founders one hour, pulling data to back up a recommendation the next, and writing a product brief the hour after. The merchant base is sophisticated and the bar is high - we're hiring for someone who can show up and partner with multi-location operators on day one.

You’re excited about this opportunity because you will…

Own a portfolio of strategic merchant accounts. Run weekly and biweekly cadences. Build trust quickly. Become the operator your merchants pick up the phone for.
Drive measurable revenue growth for your portfolio through specific, contextualized recommendations - promotions, marketing campaigns, channel optimization, expansion strategy.
Defend account health through proactive, data-driven monitoring. Spot risk early. Act on it.
Translate merchant voice into product and engineering work. Capture verbatim feedback. Synthesize patterns. Write briefs that ship.
Partner cross-functionally with Sales, S&O, Launch, Support, Engineering, and Product. Be the connective tissue.
Use and improve a heavily AI-augmented operational toolkit. We move quickly because we automate aggre

🎯 Candidate Preparation Guide For Doordashusa Applicants

Key Role Competencies & Evaluation Highlights

Key Role Focus:

Evaluators strictly test extreme operational grit, data-driven hustle, and a willingness to roll up sleeves to solve hyper-local logistics challenges.

📋 Preparation Priorities (Key Areas to Clarify):

1. Sounding too precious or above getting into the weeds of operational execution.
2. Failing to back up strategic proposals with immediate cohort and margin metrics.
3. Lack of speed or urgency in problem-solving responses.

✨ Recommended Role Alignment Hook:

I've scaled high-velocity operations by obsessing over the unit economics of every local transaction, and I'm ready to build the next layer of logistical density for DoorDash.

🔒 Free Candidate Preparation Access

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