Account Manager, SMB

🏢 Doordashusa · 📍 Austin, TX; Dallas, TX; Houston, TX; San Antonio, TX

⚡ Direct Talent Broker Referral

Why apply through CandidatesReach?

✔ Tailored Executive Endorsement Letter: Highlight your real strengths and verified background directly to hiring leads.

✔ Your Preferred Screening Terms: Choose between a 1-minute quick phone screen or scheduled email calendar.

✔ $500 Cash Hiring Bonus: Receive $500 direct cash reward after 30 days of active employment.

Position Summary & Responsibilities

About the Team

The Inside Account Management team is part of DoorDash’s SMB account management engine.

We are dedicated to the retention, satisfaction, and growth of 8,500+ high-impact restaurant partners. From our hubs in Tempe and Chicago, our team ensures that our merchants understand how to maximize their visibility, optimize their operations, and thrive on DoorDash. We pride ourselves on being data-driven, collaborative, and deeply committed to championing small business success.

About the Role

As a Merchant Success Manager (MSM), you will play a critical role in supporting and growing DoorDash’s SMB restaurant partners. You will manage a focused book of approximately 75 merchants, building long‑term relationships and helping restaurant owners improve their performance on the platform. Through consistent outbound calls, email outreach, and data‑driven conversations, you will guide merchants on how to increase visibility, optimize their listings, adopt DoorDash products, and ultimately grow their revenue.

You’ll be accountable for hitting weekly and quarterly KPIs — including high‑volume outbound activity (dials, talk time), strategic merchant calls, QBR delivery, and results tied to revenue, operational metrics, ads/promo adoption, and fair pricing conversations. This role is ideal for someone who enjoys fast‑paced, high‑volume merchant engagement, uses data to drive decisions, and feels energized by work that blends sales, account management, and portfolio‑level strategy.

We expect this role to be flexible in terms of time spent remote and in-office with the ability to travel as needed for in-person collaboration through training, offsites, team-building events, and other business related necessity.

You’re excited about this opportunity because you will…

Make high‑volume outbound dials to existing merchants in your book of business (approximately 75 SMB restaurants), using a clear prioritization framework to decide where to focus your time and en

🎯 Candidate Preparation Guide For Doordashusa Applicants

Key Role Competencies & Evaluation Highlights

Key Role Focus:

Evaluators strictly test extreme operational grit, data-driven hustle, and a willingness to roll up sleeves to solve hyper-local logistics challenges.

📋 Preparation Priorities (Key Areas to Clarify):

1. Sounding too precious or above getting into the weeds of operational execution.
2. Failing to back up strategic proposals with immediate cohort and margin metrics.
3. Lack of speed or urgency in problem-solving responses.

✨ Recommended Role Alignment Hook:

I've scaled high-velocity operations by obsessing over the unit economics of every local transaction, and I'm ready to build the next layer of logistical density for DoorDash.

🔒 Free Candidate Preparation Access

Unlock Preparation Priorities & Alignment Hook

🤝 Talent Broker Referral · $500 Bonus Included

Apply for Account Manager, SMB

Setup your contact terms & referral note to get recommended directly to the hiring lead at Doordashusa.

⚡ Continue with Google (Instant Setup)

or with email

Already have an account? Sign in here