Advanced Specialist, MXO Merchant Sentiment

🏢 Doordashusa · 📍 Tempe, AZ

⚡ Direct Talent Broker Referral

Why apply through CandidatesReach?

✔ Tailored Executive Endorsement Letter: Highlight your real strengths and verified background directly to hiring leads.

✔ Your Preferred Screening Terms: Choose between a 1-minute quick phone screen or scheduled email calendar.

✔ $500 Cash Hiring Bonus: Receive $500 direct cash reward after 30 days of active employment.

Position Summary & Responsibilities

About the Team

Merchant Experience Operations (MXO) shapes the day-to-day experience for every restaurant and new vertical partner. We guide merchants from onboarding through their ongoing operations, making it simple to join, run, and succeed on DoorDash. Our team removes friction, resolves issues with speed and precision, and equips merchants with tools that help them operate with confidence. We set the standard for a world-class experience by delivering clarity, consistent quality, and support that merchants can trust at every step.

About the Role

We’re looking for a Merchant Sentiment Specialist (MSS) to support DoorDash’s highest-value merchant partners through personalized, relationship-driven service. This role serves as a trusted point of contact for complex or sensitive issues that meaningfully impact merchant sentiment.

You’ll take a thoughtful, human-centered approach to each interaction—owning concerns from start to finish, partnering across teams when needed, and helping merchants feel confident in their partnership with DoorDash. You’ll bring curiosity, empathy, and sound judgment to situations that may not always have a clear process.

This role is part of a growing and evolving premium support program, offering opportunities to help shape new tools, workflows, and best practices.

You’re excited about this opportunity because you will…

Serve as a consistent point of contact for assigned merchants, helping them feel supported and confident in their partnership with DoorDash.
Build trust through clear communication, anticipation of needs, and dependable follow-through.
Offer personalized guidance when situations require flexibility beyond standard procedures.
Use phone, Zoom, email, and other tools comfortably to communicate in whatever way best supports the merchant.
Independently guide merchant issues to resolution while collaborating thoughtfully with cross-functional partners.
Approach challenges with curiosity, pati

🎯 Candidate Preparation Guide For Doordashusa Applicants

Key Role Competencies & Evaluation Highlights

Key Role Focus:

Evaluators strictly test extreme operational grit, data-driven hustle, and a willingness to roll up sleeves to solve hyper-local logistics challenges.

📋 Preparation Priorities (Key Areas to Clarify):

1. Sounding too precious or above getting into the weeds of operational execution.
2. Failing to back up strategic proposals with immediate cohort and margin metrics.
3. Lack of speed or urgency in problem-solving responses.

✨ Recommended Role Alignment Hook:

I've scaled high-velocity operations by obsessing over the unit economics of every local transaction, and I'm ready to build the next layer of logistical density for DoorDash.

🔒 Free Candidate Preparation Access

Unlock Preparation Priorities & Alignment Hook

🤝 Talent Broker Referral · $500 Bonus Included

Apply for Advanced Specialist, MXO Merchant Sentiment

Setup your contact terms & referral note to get recommended directly to the hiring lead at Doordashusa.

⚡ Continue with Google (Instant Setup)

or with email

Already have an account? Sign in here