Customer Evidence Manager

🏢 Dropbox · 📍 Remote - Canada: Select locations · 💼 remote 💰 $130,500 - $130,500 / yr

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Position Summary & Responsibilities

Role Description

Dropbox is hiring a Customer Evidence Manager to own and drive the customer-proof infrastructure that powers our managed sales motion. This is a senior individual-contributor role for a commercially minded, creatively grounded customer marketer who understands that the value of a customer story is not that it gets published — it is that it protects customer trust, gives buyers credible, accurate proof and moves a deal forward. You are the editorial authority on what good looks like, not the person writing every script: execution (writing, video, design) is delivered through agency partners you brief and direct.

Enterprise buyers do not decide on brand claims. They decide on credible proof from organizations like theirs: customer stories, ROI evidence, video testimonials, peer reviews, and competitive validation. In this role, you will produce that evidence and ensure it reaches sellers and customers at the moments it can have the greatest commercial impact.

You will own the program outcomes and operational rigor — setting the creative and editorial bar for what makes a great customer story, directing the agency partners who produce the work, and deploying that proof into active deals — and measuring evidence's impact on pipeline, win rates, and sales-cycle velocity. You will partner closely with Sales, Customer Success, Campaign Enablement, and product teams to prioritize proof for

🎯 Candidate Preparation Guide For Dropbox Applicants

Key Role Competencies & Evaluation Highlights

Key Role Focus:

Mastery of modern distributed work paradigms, virtualization of workflows, and ruthless focus on product craftsmanship.

📋 Preparation Priorities (Key Areas to Clarify):

1. Insisting that physical office presence is mandatory for high-performing teams
2. Tolerating technical or design bloat in the name of shipping features faster
3. Failing to grasp modern privacy, security, and cloud storage complexities

✨ Recommended Role Alignment Hook:

I design calm, focused products tailored for a Virtual First world, balancing relentless performance with exquisite craftsmanship.

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