Customer Success Manager — Japanese & Korean Speaking (Remote)

🏢 Dropbox · 📍 Remote - Japan · 💼 remote

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Position Summary & Responsibilities

Role Description

As a Customer Success Manager at Dropbox, you will own the post-sale customer strategy and relationship for a portfolio of customers. You will help customers realize measurable value from their investment while driving product adoption, retention, growth, and Net Revenue Retention (NRR).

You will serve as a trusted advisor throughout the customer journey, developing a deep understanding of each customer’s business priorities, technical environment, key stakeholders, and evolving needs. Using customer insights, product adoption signals, stakeholder relationships, and demonstrated business value, you will proactively set priorities, address risks, and identify opportunities to strengthen the customer’s long-term partnership with Dropbox.

You will develop strong technical fluency across the Dropbox platform and engage confidently with IT administrators on product capabilities, security, configuration, integrations, governance, and customer workflows. You will help translate customers’ business and technical requirements into practical use cases, recommendations, and actionable insights for internal teams.

You will partner closely with Sales and cross-functional teams to align on account strategy, navigate technical and commercial complexities, mitigate renewal risks, identify appropriate growth opportunities, and deliver successful customer outcomes.

The successful candidate is results-driven, commercially minded, technically savvy, and customer-focused. They are comfortable navigating complex customer org

🎯 Candidate Preparation Guide For Dropbox Applicants

Key Role Competencies & Evaluation Highlights

Key Role Focus:

Mastery of modern distributed work paradigms, virtualization of workflows, and ruthless focus on product craftsmanship.

📋 Preparation Priorities (Key Areas to Clarify):

1. Insisting that physical office presence is mandatory for high-performing teams
2. Tolerating technical or design bloat in the name of shipping features faster
3. Failing to grasp modern privacy, security, and cloud storage complexities

✨ Recommended Role Alignment Hook:

I design calm, focused products tailored for a Virtual First world, balancing relentless performance with exquisite craftsmanship.

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