Customer Success Manager

🏢 Emarketer · 📍 New York, New York, United States 💰 $70,000 - $75,000 / yr

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Position Summary & Responsibilities

EMARKETER is a subsidiary of Axel Springer SE, a transatlantic media company headquartered in Berlin and New York. Axel Springer's guiding principles – first articulated as The Essentials – remain a cornerstone of the company’s foundation today. Learn more about Axel Springer.

We’re hiring a Customer Success Manager to join our Account Management Team at EMARKETER.

The Role and Team:

As a Customer Success Manager, you'll partner closely with Account Managers and Account Directors to drive customer engagement, platform adoption, retention, and overall customer success across a portfolio of corporate clients. You will help clients maximize the value of their EMARKETER subscriptions through strategic onboarding, proactive engagement, and ongoing relationship support.

This is an early-career role designed for professionals who are eager to build expertise in client engagement, customer success, retention strategy, and account management while contributing directly to customer outcomes and business objectives. You'll work closely with experienced Account Management leaders while developing expertise in customer success, client engagement, and relationship management.

This is a hybrid role based out of our New York City office, with regular in office expectations.

Applicants must be authorized to work in the United States without visa sponsorship now or in the future and be within commuting distance of our New York City office. Relocation assistance is not available.

The Ideal Candidate Is:

Customer-focused and eager to learn: You actively seek feedback, embrace mentorship, and are committed to helping clients achieve their business objectives while continuously developing your professional skills.
A strong teammate: You enjoy collaborating with others, understand the importance

🎯 Candidate Preparation Guide For Emarketer Applicants

Key Role Competencies & Evaluation Highlights

Key Role Focus:

Assessing deep digital marketing fluency, data-driven forecasting capability, and high-velocity content delivery.

📋 Preparation Priorities (Key Areas to Clarify):

1. Superficial understanding of modern media ecosystems and attribution models
2. Slow content or analytical output that misses fast-moving news cycles
3. Inability to back up market assertions with hard data

✨ Recommended Role Alignment Hook:

I translate complex digital media trends and ad-spend data into razor-sharp insights that media executives rely on daily.

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