Programmatic Customer Success Manager

About the Role

We're looking for a Programmatic Customer Success professional to join our Curation team and help grow a book of partners across the digital advertising ecosystem, including agencies, curation providers, supply-side partners, retail and commerce media networks, and data providers.

This isn't a support-oriented role. You'll own day-to-day relationships and troubleshooting, but you'll also learn to think like a growth partner: understanding what makes each partner tick, spotting opportunities to expand the relationship, and helping partners get more value out of Equativ's Maestro platform over time.

You don't need to be an expert in every part of programmatic advertising. We're looking for someone who has some exposure to digital advertising or AdTech, is curious and eager to learn, and genuinely enjoys building relationships and solving problems.

This is a great opportunity for someone early in their career who wants to build a foundation in programmatic advertising and curation, with room to grow into broader account ownership as our team and our partners' businesses scale.

What You'll Do

• Own day-to-day relationships for a portfolio of partners, serving as a reliable point of contact for questions, requests, and troubleshooting.

• Help onboard new partners onto Maestro and ensure a smooth start to the re

• 1. Blaming third-party cookie deprecation entirely for revenue drops without actionable workarounds
• 2. Sounding like a generalist marketer rather than a technical programmatic revenue expert
• 3. Lack of familiarity with publisher-side vs. buyer-side monetization dynamics

I’ve spent my career cutting through ad-tech latency and publisher yield leakage to directly scale programmatic revenue.