Customer Success Manager - Digital Paid Media - AI and Automation First
Position Summary & Responsibilities
New York, NY or Remote (US)
Eulerity is an AI-native marketing automation platform, built with AI from the start rather than added later. We automate digital advertising for enterprise brands like Mastercard, The UPS Store, Uber Eats, and European Wax Center across thousands of franchise and multi-location businesses.
We're hiring a client-facing Account Manager on our Customer Success team. You'll own a portfolio of brand relationships and be the strategic lead on their paid media performance. This role is for someone who has actually worked inside Google Ads and Meta Ads Manager, and who knows how to turn what they see there into a recommendation a client will act on.
Where You'll Work
This role is open to both remote and hybrid candidates. If you're based in the NYC area, we prefer a hybrid schedule with 2 days a week in our office. If you're outside NYC, you're welcome to work remote (within the US). Remote team members come to NYC for training, team days and key client meetings.
Who We Are Looking For
You are as comfortable in a C-suite conversation as you are inside a campaign dashboard. You do not wait for clients to surface problems; you spot the pattern before it becomes one. And when you make a recommendation, you can show your work.
If you have ever turned a flat renewal into an expansion just by asking the right questions, you will fit in here.
What You Will Own
- Your book of business. You'll manage a portfolio of multi-location and franchise brands. You're the person they call when something matters.
- Onboarding. You'll run a high-touch onboarding process that sets up a long-term partnership from day one.
- Performance strategy. You'll build cross-channel plans across Google Search, Meta, YouTube, Display, and emerging ch
Key Role Competencies & Evaluation Highlights
Hyper-automation of digital marketing and agile SaaS scaling, testing your ability to simplify complex ad-tech operations for enterprise and franchise clients.
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