Account Manager, Enterprise Growth Strategy

🏢 Extend · 📍 Remote, U.S. · 💼 remote us 💰 $140,000 - $140,000 / yr

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Position Summary & Responsibilities

About Extend:

Extend is revolutionizing the post-purchase experience for retailers and their customers by providing merchants with AI-driven solutions that enhance customer satisfaction and drive revenue growth. Our comprehensive platform offers automated customer service handling, seamless returns/exchange management, end-to-end automated fulfillment, and product protection and shipping protection alongside Extend's best-in-class fraud detection. By integrating leading-edge technology with exceptional customer service, Extend empowers businesses to build trust and loyalty among consumers while reducing costs and increasing profits.

Today, Extend works with more than 1,000 leading merchant partners across industries, including fashion/apparel, cosmetics, furniture, jewelry, consumer electronics, auto parts, sports and fitness, and much more. Extend is backed by some of the most prominent technology investors in the industry, and our headquarters is in downtown San Francisco.

About the Role:

As an Account Manager, Enterprise Growth Strategy you will be primarily focused on driving growth and strategy for Extend’s largest omnichannel merchants. This is a critical role centered on existing account growth, strategic relationship management, and optimization. This role requires a deeply strategic thinker with a proven track record in management consulting or dynamic startup environments who can translate high-level goals into actionable, measurable plans for our most strategic partners. The ideal candidate will be based in the San Francisco Bay Area.

What You'll Do:

Lead ongoing partnership growth optimizations for Extend’s largest omnichannel merchants.
Develop and lead the growth and merchant relationship management strategy for each strategic relationship you manage.
Monitor and evaluate program performance, leveraging data and insights to identify areas of opportunity that deliver measurable ROI and sustainable growth.
Perform quarterl

🎯 Candidate Preparation Guide For Extend Applicants

Key Role Competencies & Evaluation Highlights

Key Role Focus:

Evaluators strictly test your capability to scale embedded financial products and handle high-volume API integrations seamlessly.

📋 Preparation Priorities (Key Areas to Clarify):

1. Treating risk management and claims processing as an afterthought
2. Slow-moving execution style unsuited for a high-growth insurtech environment
3. Inability to articulate merchant unit economics clearly

✨ Recommended Role Alignment Hook:

I scale embedded financial products that turn checkout protection into a powerful merchant revenue driver.

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