Director, Financial Systems Engineering

🏢 Extend · 📍 Remote · 💼 remote 💰 $225,000 - $250,000 / yr

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Position Summary & Responsibilities

About Extend:

Extend is revolutionizing the post-purchase experience for retailers and their customers by providing merchants with AI-driven solutions that enhance customer satisfaction and drive revenue growth. Our comprehensive platform offers automated customer service handling, seamless returns/exchange management, end-to-end automated fulfillment, and product protection and shipping protection alongside Extend's best-in-class fraud detection. By integrating leading-edge technology with exceptional customer service, Extend empowers businesses to build trust and loyalty among consumers while reducing costs and increasing profits.

Today, Extend works with more than 1,000 leading merchant partners across industries, including fashion/apparel, cosmetics, furniture, jewelry, consumer electronics, auto parts, sports and fitness, and much more. Extend is backed by some of the most prominent technology investors in the industry, and our headquarters is in downtown San Francisco.

About the Role:

Extend runs a service-contract business where every dollar must be traceable from inbound merchant data, through our operational and analytics databases, into the accounting system, and back out to obligor, reinsurer, and audit reporting. This role owns the systems and controls that keep that traceability automated, tested, and auditable as the business scales.

We are looking for a Director, Financial Systems Engineering to lead that work. The scope includes the invoicing logic, the financial data models the business reports from, and the automated controls that validate results before they reach an invoice. You’ll report into Engineering leadership, and you’ll lead a team of individual contributors.

This is a hands-on technical leadership role. You will own SQL and dbt models in version control, review and approve changes to the logic that produces reported numbers, and answer for the correctness of what comes out. You will also own the cross-functional escalation path across Solutions Engineering, Product Engineering, Data Engineering, Finance, Revenue/Go-to-Market, and Accounting when commercial commitments and system behavior need to be reconciled.

You will have wide latitude to shape how financial controls and revenue assurance work at a company growing quickly, including how much of that is handled in code.

🎯 Candidate Preparation Guide For Extend Applicants

Key Role Competencies & Evaluation Highlights

Key Role Focus:

Evaluators strictly test your capability to scale embedded financial products and handle high-volume API integrations seamlessly.

📋 Preparation Priorities (Key Areas to Clarify):

1. Treating risk management and claims processing as an afterthought
2. Slow-moving execution style unsuited for a high-growth insurtech environment
3. Inability to articulate merchant unit economics clearly

✨ Recommended Role Alignment Hook:

I scale embedded financial products that turn checkout protection into a powerful merchant revenue driver.

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