Director of Revenue Operations

🏢 Extend · 📍 San Francisco, CA 💰 $190,000 - $210,000 / yr

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Position Summary & Responsibilities

About Extend:

Extend is revolutionizing the post-purchase experience for retailers and their customers by providing merchants with AI-driven solutions that enhance customer satisfaction and drive revenue growth. Our comprehensive platform offers automated customer service handling, seamless returns/exchange management, end-to-end automated fulfillment, and product protection and shipping protection alongside Extend's best-in-class fraud detection. By integrating leading-edge technology with exceptional customer service, Extend empowers businesses to build trust and loyalty among consumers while reducing costs and increasing profits.

Today, Extend works with more than 1,000 leading merchant partners across industries, including fashion/apparel, cosmetics, furniture, jewelry, consumer electronics, auto parts, sports and fitness, and much more. Extend is backed by some of the most prominent technology investors in the industry, and our headquarters is in downtown San Francisco.

About the Role:

Extend is hiring a Director of Revenue Operations to lead the operating engine behind our go-to-market organization across Sales, Growth, and Solutions Engineering. Reporting to Business Operations leadership, you will serve as a core strategic partner to the executive team and GTM leaders, shaping go-to-market strategy, driving annual planning, running deal desk operations, and designing variable compensation.

We are looking for a strategic, business-minded leader with a technical edge and high intellectual curiosity. You know how to align senior sales leaders, build trust in executive rooms, and optimize revenue performance. At the same time, you are deeply curious about modern tooling, comfortable navigating systems, and eager to leverage AI and automation to remove GTM friction. You bring the authority to guide strategy and the technical fluency to ensure our revenue stack actually scales.

What You’ll Do

Strategic Partnership, GTM Planning & Deal Operations

Serve as a strategic partner to Executives and GTM leadership on coverage models, pricing, packaging, and organizational design.
Own the annual planning cycle end to end, including account segmentation, territory design, capacity, headcount modeling, and quota setting across all Revenue teams.
Build

🎯 Candidate Preparation Guide For Extend Applicants

Key Role Competencies & Evaluation Highlights

Key Role Focus:

Evaluators strictly test your capability to scale embedded financial products and handle high-volume API integrations seamlessly.

📋 Preparation Priorities (Key Areas to Clarify):

1. Treating risk management and claims processing as an afterthought
2. Slow-moving execution style unsuited for a high-growth insurtech environment
3. Inability to articulate merchant unit economics clearly

✨ Recommended Role Alignment Hook:

I scale embedded financial products that turn checkout protection into a powerful merchant revenue driver.

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