Manager, Fraud Intelligence

🏢 Extend · 📍 Remote, U.S. · 💼 remote us 💰 $157,250 - $182,750 / yr

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Position Summary & Responsibilities

About Extend:

Extend is revolutionizing the post-purchase experience for retailers and their customers by providing merchants with AI-driven solutions that enhance customer satisfaction and drive revenue growth. Our comprehensive platform offers automated customer service handling, seamless returns/exchange management, end-to-end automated fulfillment, and product protection and shipping protection alongside Extend's best-in-class fraud detection. By integrating leading-edge technology with exceptional customer service, Extend empowers businesses to build trust and loyalty among consumers while reducing costs and increasing profits.

Today, Extend works with more than 1,000 leading merchant partners across industries, including fashion/apparel, cosmetics, furniture, jewelry, consumer electronics, auto parts, sports and fitness, and much more. Extend is backed by some of the most prominent technology investors in the industry, and our headquarters is in downtown San Francisco.

About the Role:

The Fraud Intelligence team is the magic behind Extend’s post-purchase protection platform. We build and refine cutting-edge analytics engines based on signals and transactions from hundreds of millions of users to detect and prevent fraud, drive smarter decisions, and unlock business value.

We love uncovering patterns in messy data to catch bad actors and stop fraud in its tracks. You’ll have the opportunity to shape new fraud prevention product features and analytics capabilities. You’ll work cross-functionally to add features to prevent fraud and optimize savings based on your analysis.

If you’re data-obsessed, impact-driven, and excited to tackle complex problems at the intersection of analytics and fraud prevention, you’ll thrive on our team. This is a high-ownership role where your work will directly protect retailers, enhance customer trust, and drive the company’s bottom line.

What You’ll Be Doing:

Lead a team to analyze large-scale behavioral, transactional, and interaction data to uncover signals indicative of fraud and abuse
Respond swiftly to emerging fraud threats by developing monitoring frameworks, dashboards, and mitigation solutions in collaboration with cross-functional teams
Own AI agent performance tracking and optimization for Fraud Ops, driving continuous a

🎯 Candidate Preparation Guide For Extend Applicants

Key Role Competencies & Evaluation Highlights

Key Role Focus:

Evaluators strictly test your capability to scale embedded financial products and handle high-volume API integrations seamlessly.

📋 Preparation Priorities (Key Areas to Clarify):

1. Treating risk management and claims processing as an afterthought
2. Slow-moving execution style unsuited for a high-growth insurtech environment
3. Inability to articulate merchant unit economics clearly

✨ Recommended Role Alignment Hook:

I scale embedded financial products that turn checkout protection into a powerful merchant revenue driver.

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