Principal Product Designer, Supply (Remote)

🏢 Ezcaterinc · 📍 Boston, MA · 💼 remote 💰 $202,000 - $202,000 / yr

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Position Summary & Responsibilities

ezCater is the #1 food tech platform for workplaces in the US. The company makes it easy for any organization to manage its food needs and order from over 125,000 restaurants nationwide. For workplaces, ezCater provides flexible and scalable solutions for everything from employee meal programs to one-off meetings, all backed by 24/7 service and business-grade reliability. For restaurant partners, ezCater helps grow their business by bringing them new high-value customers and large orders.

At ezCater, we care deeply about building experiences that our customers, caterers, and delivery partners love to use. We're looking for a Principal Product Designer to serve as the strategic design lead across our entire Supply ecosystem: the complex, interconnected set of products and experiences that power how our catering partners operate, fulfill orders, and grow their businesses on ezCater. As Principal Product Designer, Supply, you'll operate at the intersection of design craft, product strategy, and business outcomes. You'll set the design direction for the Restaurant Partner Experience domain, influence roadmaps alongside Product, Engineering, and Data leadership, and shape how the whole ecosystem fits together. You'll elevate the work of the designers around you, build credibility with senior stakeholders, and help define what great looks like for one of ezCater's most important areas.

What You'll Do:

Define and drive the design strategy for the Supply ecosystem: setting a coherent, user-centered vision that spans multiple product areas and connects to ezCater's broader product and business goals.
Co-create roadmaps with Product, Engineering, and Data leadership, grounding priorities in a deep understanding of catering partner needs, operational realities, and business health metrics.
Lead cross-domain design initiatives with company-level impact, bringing clarity to ambiguous, multi-team efforts and earning alignment from senior stakeholders.
Set the quality bar across UX, visual design, content, and interaction by establishing direction for other designers and advocating for the evolution of our design principles and systems as

🎯 Candidate Preparation Guide For Ezcaterinc Applicants

Key Role Competencies & Evaluation Highlights

Key Role Focus:

Customer-centric obsession, marketplace dynamics mastery, and collaborative problem-solving within a mature scale-up culture.

📋 Preparation Priorities (Key Areas to Clarify):

1. Exhibiting siloed thinking or throwing other departments under the bus.
2. Relying on ego rather than data and customer feedback to win arguments.
3. Failure to grasp the unique logistical hurdles of business catering and food service tech.

✨ Recommended Role Alignment Hook:

I obsess over marketplace supply-demand loops and customer delight to drive high-frequency repeat usage.

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