Senior Product Designer, Funnel Conversion (Remote)

🏢 Ezcaterinc · 📍 Boston, MA · 💼 remote 💰 $146,000 - $146,000 / yr

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Position Summary & Responsibilities

ezCater is the #1 food tech platform for workplaces in the US. The company makes it easy for any organization to manage its food needs and order from over 125,000 restaurants nationwide. For workplaces, ezCater provides flexible and scalable solutions for everything from employee meal programs to one-off meetings, all backed by 24/7 service and business-grade reliability. For restaurant partners, ezCater helps grow their business by bringing them new high-value customers and large orders.

As Senior Product Designer on the Funnel Conversion pod, you'll own the experience that turns intent into a completed order: helping customers build the order they need from a menu, and giving them an intuitive, frictionless checkout to complete it. This is one of the highest-leverage surfaces at ezCater and every improvement in how people browse, build, and check out compounds directly into GMV and conversion. You'll partner closely with Product, Engineering, Data, and Research to find and remove friction across the full path from menu to confirmed order, for both individual and group orders.

What You'll Do:

Own the menu-to-checkout journey end to end, designing across menu browsing, item selection, cart, checkout, group ordering, and account sign up/in, so the path from discovery to completed order feels seamless rather than stitched together across surfaces.
Partner with Product and Analytics on experimentation, defining hypotheses, designing tests, and interpreting results to decide when to iterate, when to pivot, and when a friction point warrants a deeper structural fix rather than a quick patch.
Design for the complexity of group ordering alongside single-order checkout, ensuring both experiences share a coherent system rather than diverging into two disconnected products.
Raise the bar on interaction, systems, and visual design as you craft user flows, wireframes, high-fidelity mockups, and prototypes. Contribute to and advocate for our design system so the funnel feels consistent, scalable, and a

🎯 Candidate Preparation Guide For Ezcaterinc Applicants

Key Role Competencies & Evaluation Highlights

Key Role Focus:

Customer-centric obsession, marketplace dynamics mastery, and collaborative problem-solving within a mature scale-up culture.

📋 Preparation Priorities (Key Areas to Clarify):

1. Exhibiting siloed thinking or throwing other departments under the bus.
2. Relying on ego rather than data and customer feedback to win arguments.
3. Failure to grasp the unique logistical hurdles of business catering and food service tech.

✨ Recommended Role Alignment Hook:

I obsess over marketplace supply-demand loops and customer delight to drive high-frequency repeat usage.

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