Senior Product Designer, Restaurant Partner Self-Service (Remote)

🏢 Ezcaterinc · 📍 Boston, MA · 💼 remote 💰 $146,000 - $146,000 / yr

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Position Summary & Responsibilities

ezCater is the #1 food tech platform for workplaces in the US. The company makes it easy for any organization to manage its food needs and order from over 125,000 restaurants nationwide. For workplaces, ezCater provides flexible and scalable solutions for everything from employee meal programs to one-off meetings, all backed by 24/7 service and business-grade reliability. For restaurant partners, ezCater helps grow their business by bringing them new high-value customers and large orders.

As Senior Product Designer on the Supplier Self-Service pod, you'll own the experience that gives restaurant partners the tools to run and grow their ezCater business without needing to go through an internal team. Every action a supplier can confidently take on their own — updating a menu, adjusting availability, resolving an issue, understanding their performance — is one less dependency on ops and one more sign of a healthy, scalable supply base. You'll partner closely with Product, Engineering, Data, and Supply Operations to identify which supplier actions are highest-friction or highest-volume today, and design the self-service paths that replace manual, one-off handling with tools suppliers can trust and use independently.

What You'll Do:

Own the supplier self-service experience end to end, designing across the tools and flows that let restaurant partners manage their menus, availability, business info, performance, and issue resolution without needing to contact ezCater directly.
Partner with Product, Analytics, UX Research, and Supply Operations to identify which supplier actions still require internal intervention, and design the self-service alternative — deciding when a better UI solves the problem and when it requires new functionality, policy changes, or a structural rethink.
Design for the full range of supplier sophistication, from single-location independent restaurants to multi-location and enterprise partners, ensuring self-service tools scale cleanly rather than serving only the simplest cases.

🎯 Candidate Preparation Guide For Ezcaterinc Applicants

Key Role Competencies & Evaluation Highlights

Key Role Focus:

Customer-centric obsession, marketplace dynamics mastery, and collaborative problem-solving within a mature scale-up culture.

📋 Preparation Priorities (Key Areas to Clarify):

1. Exhibiting siloed thinking or throwing other departments under the bus.
2. Relying on ego rather than data and customer feedback to win arguments.
3. Failure to grasp the unique logistical hurdles of business catering and food service tech.

✨ Recommended Role Alignment Hook:

I obsess over marketplace supply-demand loops and customer delight to drive high-frequency repeat usage.

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