Senior Restaurant Business Partner (Remote)

🏢 Ezcaterinc · 📍 Boston, MA · 💼 remote 💰 $87,000 - $119,000 / yr

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Position Summary & Responsibilities

ezCater is the #1 food tech platform for workplaces in the US. The company makes it easy for any organization to manage its food needs and order from over 125,000 restaurants nationwide. For workplaces, ezCater provides flexible and scalable solutions for everything from employee meal programs to one-off meetings, all backed by 24/7 service and business-grade reliability. For restaurant partners, ezCater helps grow their business by bringing them new high-value customers and large orders.

We’re looking for a Sr. Restaurant Business Partner to join our team! This person will play a pivotal role in building trusted and deeply strategic partnerships with ezCater’s enterprise restaurant partners, building shared growth goals for each partner that are grounded in exceptional operational performance, a streamlined offering, and optimized exposure. In this role, you will bring the ezCater opportunity to life for our partners, navigating and translating their needs, capabilities, and strategic priorities to deliver mutual success.

What You'll Do:

Strategic Partnership & Relationship Management

Establish rapport and build trust with contacts at all levels within a portfolio of ezCater’s enterprise restaurant partners.
Understand and translate each partner’s unique business to the ezCater opportunity, creating and implementing strategies for exceptional customer experiences and shared growth.
Proactively assess, validate, and optimize partner performance on an ongoing basis - your relationships will be strong enough to support joint problem solving.
Translate strategic priorities into clear, actionable direction for stakeholders from C-level decision makers to individual store managers, building alignment and accountability throughout the partner organization.

Analytics, Insights & Operational Expertise

Lead as a subject matter expert on partner-facing and internal operational metrics, as well as partner-specific nuances that may impact metrics (e.g., integrat

🎯 Candidate Preparation Guide For Ezcaterinc Applicants

Key Role Competencies & Evaluation Highlights

Key Role Focus:

Customer-centric obsession, marketplace dynamics mastery, and collaborative problem-solving within a mature scale-up culture.

📋 Preparation Priorities (Key Areas to Clarify):

1. Exhibiting siloed thinking or throwing other departments under the bus.
2. Relying on ego rather than data and customer feedback to win arguments.
3. Failure to grasp the unique logistical hurdles of business catering and food service tech.

✨ Recommended Role Alignment Hook:

I obsess over marketplace supply-demand loops and customer delight to drive high-frequency repeat usage.

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