Customer Experience Associate (3 Month Fixed-Term Contract)
Position Summary & Responsibilities
About Faire
Faire is a technology wholesale platform built on the belief that the future is local. Independent retailers around the globe collectively represent a multi-hundred-billion-dollar wholesale market that has historically been fragmented and offline. At Faire, we're using the power of tech, data, and machine learning to connect this thriving community of entrepreneurs across the globe. Picture your favorite boutique in town — we help them discover the best products from around the world to sell in their stores. With the right tools and insights, we believe that we can level the playing field so businesses can grow and local communities can thrive.
We’re looking for smart, resourceful and passionate people to join us as we power the shop local movement. If you believe in community, come join ours.
If you require a special accommodation to complete the video interview or any part of the application process, please let us know. We are happy to work with you to ensure you have an accessible and comfortable experience. Please contact us directly at nur.tarulli@faire.com so we can support your needs.
https://app.hireflix.com/public-application/6ace4b95dc9f67f53d3cc905
About this role:
As a Customer Experience Associate at Faire, you will play a crucial role in empowering entrepreneurs to realize their dreams. In this dynamic position, you will engage directly with our brand and retailer partners, managing a range of experiences to significantly contribute to their business success. While this role requires individuals to have phone support experience, after completing training, you will have the opportunity to be staffed across various support modalities including phone, chat, or email, as per business requirements. This position is pivotal in delivering outstanding customer service across these channels. In this role, you will be employed on a temporary basis for approximately 90 days, subject to the evolving needs of Faire’s team. Successful candidates may be eligible for longer contract terms in the future.
Role Specifications
- This is a hybrid role with three days/week in office and two days remote. All candidates must be able to accommodate the following:
- Home Office: Must be in a quiet, enclosed room w
Key Role Competencies & Evaluation Highlights
Measures analytical horsepower, marketplace dynamics intuition, and extreme ownership in a hyper-growth retail tech environment.
Apply for Customer Experience Associate (3 Month Fixed-Term Contract)
Setup your contact terms & referral note to get recommended directly to the hiring lead at Faire.