Strategic Account Executive/ Account Manager

🏢 Filescom · 📍 Austin, TX · 💼 hybrid 💰 $250,000 - $350,000 / yr

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Position Summary & Responsibilities

📍 Location: Austin, TX (preferred) / Remote (exceptional candidates)
💼 Type: Full-time
💰 Compensation: $250,000 - $350,000 OTE, split 50/50 between salary and commissions (subject to qualifications and experience) + equity + premium benefits

At most companies, enterprise sales is either about landing new logos or keeping existing ones happy.

At Files.com, you'll do both — and be rewarded for excelling at both.

This is a hybrid role: you'll carry a book of existing strategic accounts while simultaneously hunting new enterprise logos within a defined territory. You're not just an account manager, and you're not just a hunter. You're a full-cycle enterprise seller who can grow what we have and win what we don't.

You will have existing accounts while you are also focused on new logos. We believe this is in line with how most top enterprise sellers operate — a book of business to expand, and a defined territory for new logo opportunities.

Who We Are

We're Files.com, a profitable, founder-led SaaS company powering secure file transfer and automation for 4,000+ brands you know: Marc Jacobs, GrubHub, Michelin, Hot Topic, Stamps.com, Planet Fitness, KFC, and more.

We've built a $35M+ business with just 70 people by hiring smart, disciplined, and high-output teammates who act fast and own outcomes. Backed by $46.5M from Riverwood Capital, we're scaling intentionally — and this role is a critical piece of that growth.

Our office is brand-new space in the heart of downtown Austin, surrounded by energy, culture, and some of the best food and nightlife in Texas. Free breakfast daily, plenty of room to collaborate, and the vibrancy of Austin right outside the door.

Twice a year, we bring the whole team together for energizing off-sites in cities like New Orleans, Nashville, and Miami.

What You'll Do

Expand Existing Strategic Accounts:

Own the end-to-end commercial strategy for a defined portfolio of strategic accounts
Build multi-threaded relationships across technical, operational, and executive stakeholders
Lead deep discovery to uncover business and technical problems worth solving
Develop and execute account plans focused on expansion and long-term value
Lead complex negotiations and close high-impact expansion deals
Bring customer insight back into the o

🎯 Candidate Preparation Guide For Filescom Applicants

Key Role Competencies & Evaluation Highlights

Key Role Focus:

Evaluating obsession with high-performance file transfer infrastructure, enterprise security compliance, and frictionless self-serve SaaS growth.

📋 Preparation Priorities (Key Areas to Clarify):

1. Handwaving security vulnerabilities, compliance frameworks (SOC2, HIPAA), or data residency requirements.
2. Lacking systems-level understanding of high-throughput data transfer bottlenecks and cloud storage cost optimization.
3. Proposing bloated, high-friction sales cycles for a product that thrives on self-serve velocity.

✨ Recommended Role Alignment Hook:

I build bulletproof, high-performance file infrastructure that satisfies paranoid enterprise security teams while delivering frictionless self-serve adoption.

🔒 Free Candidate Preparation Access

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