Filson Retail Assistant Store Manager - Seattle
Position Summary & Responsibilities
In 1897 C.C. Filson began outfitting prospectors headed for the Gold Rush with tools and apparel strong enough for the toughest spots on earth. More than 100 years later, Filson remains committed to providing pioneers of all fields around the world with unfailing goods made from the highest quality materials available.
Filson recognizes that it takes a world-class team to make a world-class product. As we build on the Filson legacy of American craftsmanship, we are looking for individuals who share our dedication to innovation, excellence, and superior customer service.
Assistant Store Manager
Filson is built on a reputation of excellent product quality and performance as well as exceptional customer service. Just as a guide leads travelers, sportsman, or tourists into unfamiliar or new territory, it will be your mission to lead and develop your team to be at their best. As an Assistant Manager at Filson, you will motivate, inspire, and lead your team in providing the best-in-class customer experience, just as our founder did in 1897. You will work side by side with your Store Manager and your home office partners to set and uphold our standards for the store's day-to-day operations as well as develop our people and our culture.
Responsibilities:
- Identifies customer needs and acts as an outfitter, one who fully prepares our guest for their next adventure through exceptional product knowledge.
- Supports the Store Manager in selecting store staff by recruiting, selecting, orienting, and training employees
- Develops team's selling and merchandising skill by demonstration and leading by example, setting clear goals, and holding yourself and team accountable.
- Observes and provides feedback to support members of staff in a culture of 360-degree communication.
- Manage a training plan and in the moment coaching to drive key performance indicators. Understands how employee behaviors link to selling metrics and provide training accordingly.
- Supports marketing events and stories through in store promotion, clientele emails, and community outreach.
- Prepares reports by collecting, analyzing, and summarizing information
- Ensures availability of merchandise and services by maintaining inventories.
- Ensure that Filson Standards and Operating Standards are met or exceeded to s
Key Role Competencies & Evaluation Highlights
Evaluating deep reverence for heritage brand preservation paired with modern, scalable omnichannel retail and supply chain strategies.
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