Filson Retail Key Holder - Naperville - PT
Position Summary & Responsibilities
In 1897 C.C. Filson began outfitting prospectors headed for the Gold Rush with tools and apparel strong enough for the toughest spots on earth. More than 100 years later, Filson remains committed to providing pioneers of all fields around the world with unfailing goods made from the highest quality materials available.
Filson recognizes that it takes a world-class team to make a world-class product. As we build on the Filson legacy of American craftsmanship, we are looking for individuals who share our dedication to innovation, excellence, and superior customer service.
Key Holder
Just as a Guide leads travelers, sportsman, or tourists into unfamiliar or new territory, it will be your mission to lead your team to achieve new heights every day. A key holder at Filson is responsible for motivating, inspiring, and developing sales associates to provide a best-in-class customer experience, just as our founder did in 1897. This member of the management team is also responsible for executing operational standards, visual merchandising, and marketing events.
Responsibilities:
- Identifies customer needs and acts as an outfitter, one who fully prepares our guest for their next adventure through exceptional product knowledge.
- Supports the Store Manager in selecting store staff by recruiting, selecting, orienting, and training employees
- Supports the Store manager with coaching, developing and conflict resolution within the entire team
- Observes and provides feedback to support members of staff in a culture of 360-degree communication.
- Manage a training plan and in the moment coaching to drive key performance indicators. Understands how employee behaviors link to selling metrics and provide training accordingly.
- Supports marketing events and stories through in store promotion, clientele emails, and community outreach.
- Prepares reports by collecting, analyzing, and summarizing information
- Ensures availability of merchandise and services by maintaining inventories.
- Ensure that Filson Standards and Operating Standards are met or exceeded to support brand consistency.
- Protects employees and customers by providing a safe and clean store environment.
- Manage customer service and selling to drive a performance culture.
- Supports store
Key Role Competencies & Evaluation Highlights
Evaluating deep reverence for heritage brand preservation paired with modern, scalable omnichannel retail and supply chain strategies.
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