Customer Success Manager

🏢 Flip · 📍 New York · 💼 onsite 💰 $80,000 - $80,000 / yr

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Position Summary & Responsibilities

TITLE: Customer Success Manager

REPORTING TO: Director/Head of Customer Success

LOCATION: Brooklyn, New York (Onsite M-F)

Who The Flip Is Flip?

Ever call your favorite eCommerce brand or healthcare provider, and have a crazy good Voice AI answer? That’s Flip. Hundreds of brands from Under Armour and Tory Burch in retail to Experity and Fast Pace Health in healthcare trust Flip to have millions of phone calls with their customers every month.

We’ve built our company on the idea that the best way to grow is to have a reference list as long as our customer list, and a constant belief that the team is the best thing we’ve built. Both are true today and increasingly so every day.

Many on our team would tell you this is their favorite place they’ve ever worked, and the hardest they’ve ever worked. It’s ideal for people who want to go all-in, do the work, ride the roller coaster, and have a great Flippin time doing it. We’re a small and mighty team of 50 today with offices in NYC, LA, and the UK.

What You’ll Do

We are looking for a few customer success managers to join us. As a CSM you represent the brand at the most critical moment in the customer journey, leading the product implementation, and then own the relationship thereafter.

Our philosophy on growth – Be the most impactful product in our customers’ tech stack, their favorite vendor to work with, and give them a microphone to share their story in the community.

🎯 Candidate Preparation Guide For Flip Applicants

Key Role Competencies & Evaluation Highlights

Key Role Focus:

Heavy focus on consumer-facing product intuition, extreme speed of execution, and an obsession with mobile user experience and social commerce dynamics.

📋 Preparation Priorities (Key Areas to Clarify):

1. Proposing slow, enterprise-style waterfall development cycles
2. Showing apathy toward short-form video or social shopping trends
3. Focusing solely on vanity user acquisition metrics instead of deep engagement and retention

✨ Recommended Role Alignment Hook:

I build hyper-engaging consumer experiences that turn passive viewers into active community creators and loyal buyers.

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