Head of Security & AI Governance

🏢 Flip · 📍 Los Angeles · 💼 onsite

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Position Summary & Responsibilities

TITLE: Head of Security & AI Governance

REPORTING TO: CTO

LOCATION: Marina del Rey, CA (Onsite Monday - Friday)

Who The Flip Is Flip?

Ever call your favorite eCommerce brand or healthcare provider, and have a crazy good Voice AI answer? That’s Flip. Hundreds of brands from Under Armour and Tory Burch in retail to Experity and Fast Pace Health in healthcare trust Flip to have millions of phone calls with their customers every month.

We’ve built our company on the idea that the best way to grow is to have a reference list as long as our customer list, and a constant belief that the team is the best thing we’ve built. Both are true today and increasingly so every day.

Many on our team would tell you this is their favorite place they’ve ever worked, and the hardest they’ve ever worked. It’s ideal for people who want to go all-in, do the work, ride the roller coaster, and have a great Flippin time doing it. We’re a small and mighty team of 50 today with offices in NYC, LA, and the UK.

The Role

At Flip, security and compliance are not checkboxes.

They were baked into the company early and helped us earn the trust of some of the largest enterprises in the world. As customers increasingly trust AI to represent their brand, make decisions, and interact directly with their customers, the security and trust model has to evolve.

We are looking for a hands-on leader to own Flip’s security, compliance, IT, and AI governance program as we scal

🎯 Candidate Preparation Guide For Flip Applicants

Key Role Competencies & Evaluation Highlights

Key Role Focus:

Heavy focus on consumer-facing product intuition, extreme speed of execution, and an obsession with mobile user experience and social commerce dynamics.

📋 Preparation Priorities (Key Areas to Clarify):

1. Proposing slow, enterprise-style waterfall development cycles
2. Showing apathy toward short-form video or social shopping trends
3. Focusing solely on vanity user acquisition metrics instead of deep engagement and retention

✨ Recommended Role Alignment Hook:

I build hyper-engaging consumer experiences that turn passive viewers into active community creators and loyal buyers.

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