Implementation Manager, Healthcare

🏢 Flip · 📍 Marina del Rey, CA · 💼 onsite 💰 $110,000 - $110,000 / yr

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Position Summary & Responsibilities

TITLE: Implementation Manager

REPORTING TO: Head of Customer Success - Healthcare

LOCATION: Marina del Rey, CA - OR - Brooklyn (Onsite M-F)

Who Is Flip?

There are 3 runaway categories in B2B AI — coding, legal, and customer support. We're at the center of the third, with a one-of-one market position and hundreds of diehard fan clients, from Under Armour to Tory Burch to some of the largest healthcare institutions in the country.

The market is dividing into two camps: generic tooling-and-FDE players building custom agents from scratch, and industry-specific solutions winning on client love due to speed of ROI. We're firmly the latter. Retail and healthcare alone represent $5B+ TAMs each, and we're still early.

We built the company on a simple idea: the best way to grow is to have a reference list as long as your customer list. We're a team of 100+ now, with offices in NYC, LA, and the UK. Many people here will tell you it's the best place they've worked and the hardest they've worked. Both are true.

What You'll Do

You'll partner closely with Customer Success, Product, Engineering, and customers to ensure every implementation is technically sound, launches successfully, and continues to perform after go-live.

Own Technical Implementations

Lead technical onboarding from post-sale through production launch
Configure integrations, workflows, call routing, IVRs, telephony, and healthcare technology platforms
Translate customer requirements into scalable technical solutions
Manage implementation testing, QA, and go-live readiness
Own technical handoffs from Sales through Customer Success to ensure nothing is lost during implementation
Build documentation, implementation guides, and repeatable playbooks that improve future deployments

Provide Technical Customer Support

Serve as the primary technical resource for post-launch issues and escalations
Troubleshoot integrations, routing logic, platform behavior, and configuration challenges
Partner with Engineering by providing detailed technical context on complex issues
Identify recurring technical patterns and drive long-term product improvements
Maintain an internal knowledge base of solutions, best practices, and known issues

Bec

🎯 Candidate Preparation Guide For Flip Applicants

Key Role Competencies & Evaluation Highlights

Key Role Focus:

Heavy focus on consumer-facing product intuition, extreme speed of execution, and an obsession with mobile user experience and social commerce dynamics.

📋 Preparation Priorities (Key Areas to Clarify):

1. Proposing slow, enterprise-style waterfall development cycles
2. Showing apathy toward short-form video or social shopping trends
3. Focusing solely on vanity user acquisition metrics instead of deep engagement and retention

✨ Recommended Role Alignment Hook:

I build hyper-engaging consumer experiences that turn passive viewers into active community creators and loyal buyers.

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