Product Manager

🏢 Flip · 📍 New York · 💼 onsite 💰 $110,000 - $110,000 / yr

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Position Summary & Responsibilities

TITLE: Product Manager

REPORTING TO: Product Lead

LOCATION: Brooklyn, NY (Onsite Monday - Friday)

Who Is Flip?

There are 3 runaway categories in B2B AI — coding, legal, and customer support. We're at the center of the third, with a one-of-one market position and hundreds of diehard fan clients, from Under Armour to Tory Burch to some of the largest healthcare institutions in the country.

The market is dividing into two camps: generic tooling-and-FDE players building custom agents from scratch, and industry-specific solutions winning on client love due to speed of ROI. We're firmly the latter. Retail and healthcare alone represent $5B+ TAMs each, and we're still early.

We built the company on a simple idea: the best way to grow is to have a reference list as long as your customer list. We're a team of 100+ now, with offices in NYC, LA, and the UK. Many people here will tell you it's the best place they've worked and the hardest they've worked. Both are true.

What You’ll Do

Own defined areas of Flip’s product end to end, including defining product direction, shaping solutions, and driving execution across core voice experiences, automation capabilities, and real-world product behavior. Reporting to the Product Lead, you set direction and ensure execution within your scope, defining and deciding what gets built, what doesn’t, and why.

You’ll work on problems like:

- Automating complex customer calls (subscriptions, billing, healthcare workflows)
- Designing AI behavior in ambiguous, multi-turn conversations
- Improving retention, resolution rates, and customer experience through automation
- Building systems that combine voice, AI, APIs, and real-time decisioning

This role sits at the intersection of:

- product
- AI systems
- customer experience
- business outcomes

Core Day-to-Day

You care about the customers’ customers and understand their needs along their consumer journey
Own the success of one or more core product features, focusing on measurable outcomes and real-world impact - not just outputs, timelines, or feature delivery
Collaborate with Customer Success, Engineering, Sales, and Marketing to ensure strong product a

🎯 Candidate Preparation Guide For Flip Applicants

Key Role Competencies & Evaluation Highlights

Key Role Focus:

Heavy focus on consumer-facing product intuition, extreme speed of execution, and an obsession with mobile user experience and social commerce dynamics.

📋 Preparation Priorities (Key Areas to Clarify):

1. Proposing slow, enterprise-style waterfall development cycles
2. Showing apathy toward short-form video or social shopping trends
3. Focusing solely on vanity user acquisition metrics instead of deep engagement and retention

✨ Recommended Role Alignment Hook:

I build hyper-engaging consumer experiences that turn passive viewers into active community creators and loyal buyers.

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