Logistics Analyst, Outbound

🏢 Fourhands · 📍 Austin, TX

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Position Summary & Responsibilities

Join one of the fastest growing, most dynamic companies in the furniture industry. For over 25 years, Four Hands has been a leading designer and wholesaler of furniture and décor, helping people create spaces that feel like home.

Recognized on the Inc. 5000 list of fastest-growing companies and named one of Austin’s Top Workplaces year after year. We invest in exceptional people — with a team of over 800 and growing — fostering our employees’ careers and celebrating them at every step of the way. Four Hands is where passion meets purpose and where your next chapter begins.

The Analyst, Outbound Logistics manages day-to-day relationships with assigned carriers and owns recurring performance reporting. This includes leading performance meetings, resolving distressed shipments and invoice exceptions, and identifying root causes of service issues.

You’ll work closely with Outbound Senior Analysts, Sales Operations, Sales, Finance, and Warehouse teams to ensure carrier performance and reporting remain accurate and reliable. This role provides hands-on experience in carrier management, data analysis, and cross-functional collaboration, with meaningful ownership from day one.

In This Role

Own day-to-day relationship management for your assigned carriers, including leading their recurring performance meetings and escalating complex issues to the Senior Analyst team as needed
Manage distressed shipment communications and drive issues to resolution with your assigned carriers
Resolve invoice exceptions and billing discrepancies for your assigned carriers
Root-cause On-Time Performance (OTP) and service issues specific to your assigned carriers, identifying corrective actions
Own recurring performance reporting and data tracking, ensuring data accuracy and on-time delivery to stakeholders

🎯 Candidate Preparation Guide For Fourhands Applicants

Key Role Competencies & Evaluation Highlights

Key Role Focus:

Focuses on high-aesthetic supply chain execution, cross-functional collaboration between design and logistics, and scalable operational leadership in global home furnishings.

📋 Preparation Priorities (Key Areas to Clarify):

1. Treating supply chain purely as a back-office function without commercial awareness.
2. Inability to handle rapid shifts in design trends and demand forecasting.
3. Poor cross-functional empathy between creative teams and operational units.

✨ Recommended Role Alignment Hook:

I optimize global supply chains to support rapid design innovation, balancing aesthetic vision with rigorous operational efficiency.

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