Customer Success Manager - Sportsbook, North America

🏢 Geniussports · 📍 New York, New York, United States · 💼 hybrid 💰 $100,000 - $120,000 / yr

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Position Summary & Responsibilities

By bringing together next-gen technology and the finest live data available, Genius Sports is enabling a new era of sports for fans worldwide, delivering experiences that are more immersive, interactive and personalised than ever before. Learn more at geniussports.com. 

THE ROLE:

The successful candidate will demonstrate a hybrid skill set, combining a strong commercial acumen with a passion for the ongoing customer experience at Genius Sports. You will understand our products and services in detail and speak credibly with industry experts. In addition, you will be required to immerse yourselves within the sports betting industry and to understand all technological and regulatory developments.

This candidate will manage the ongoing customer lifecycle for their allotted customers in North America, ensuring customers are engaged and satisfied with their products and services. Throughout the contract term you will identify and execute upsell and cross-sell opportunities, with the ultimate goal of ensuring a successful renewal - collaborating with Senior Managers, the Head of Client Growth & the Global Commercial Director to do so.

Main Responsibilities:

Develop a deep understanding of our clients’ organizations and build strong relationships with multiple contacts in their business.
Contribute towards the contract renewal process for your customers to ensure we’re retaining business and exceeding aggressive growth targets.
Identify upsell/cross-sell opportunities for Genius Sport’s portfolio of services with existing customers and ensure the speedy closure of deals.
Ensure customer contractual requirements are understood, delivered and any related issues are dealt with and resolved effectively and promptly.
Liaise with trading and support teams to monitor any issues that arise, identifying and escalating important issues, as necessary.
Lead and/or contribute to key Customer Success projects as directed by Senior Managers, the VP of Client Growth and Commercial Director
Monitor customer performance against SLAs while reporting findings to the business via KPI reports.
Use analytical skill

🎯 Candidate Preparation Guide For Geniussports Applicants

Key Role Competencies & Evaluation Highlights

Key Role Focus:

Assessors focus heavily on sports data ecosystem fluency, B2B enterprise monetization scale, and real-time operational agility.

📋 Preparation Priorities (Key Areas to Clarify):

1. Treating sports tech purely as a consumer media play rather than a B2B data infrastructure business
2. Lack of awareness regarding international regulatory landscapes in sports betting
3. Failing to demonstrate cross-functional leadership between product, engineering, and sports federation stakeholders

✨ Recommended Role Alignment Hook:

I scale B2B data monetization engines at the exact intersection of live sports, official rights, and high-stakes fan engagement.

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