Delivery Manager - Customer Operations

🏢 Geniussports · 📍 New York, New York, United States 💰 $120,000 - $120,000 / yr

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Position Summary & Responsibilities

By bringing together next-gen technology and the finest live data available, Genius Sports is enabling a new era of sports for fans worldwide, delivering experiences that are more immersive, interactive and personalised than ever before. Learn more at geniussports.com.

THE ROLE:

The Delivery Manager is responsible for the successful planning, execution, deployment, and ongoing operational delivery of Genius Sports products and services for customers. The role owns the customer delivery lifecycle from implementation and go-live through post-launch stabilization, seasonal readiness, and the activation of additional products and services. Working closely with Commercial, Product, Engineering, and cross-functional Operations teams, the Delivery Manager serves as the operational delivery lead for assigned customers, ensuring solutions remain healthy, operationally ready, and aligned with customer requirements throughout the partnership.

Key Responsibilities

Lead the end-to-end delivery of customer implementations from project initiation through go-live, stabilization, and transition into ongoing operations.
Develop and maintain project plans, timelines, resource plans, budgets, and delivery milestones.
Coordinate cross-functional teams across Commercial,

🎯 Candidate Preparation Guide For Geniussports Applicants

Key Role Competencies & Evaluation Highlights

Key Role Focus:

Assessors focus heavily on sports data ecosystem fluency, B2B enterprise monetization scale, and real-time operational agility.

📋 Preparation Priorities (Key Areas to Clarify):

1. Treating sports tech purely as a consumer media play rather than a B2B data infrastructure business
2. Lack of awareness regarding international regulatory landscapes in sports betting
3. Failing to demonstrate cross-functional leadership between product, engineering, and sports federation stakeholders

✨ Recommended Role Alignment Hook:

I scale B2B data monetization engines at the exact intersection of live sports, official rights, and high-stakes fan engagement.

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