Customer Success Manager

About Circuit

Circuit is the AI execution layer for the physical economy.

Industrial and manufacturing enterprises run on expertise: the hard-won knowledge of how complex products are engineered, configured, sold, and supported. That expertise is scarce, slow to transfer, and walking out the door as a generation of experts retires. It lives in PDFs, spreadsheets, and the heads of a few people, and the hardest technical decisions wait on whoever happens to know.

Circuit puts expert judgment in everyone's hands. We capture how the best people make critical technical decisions and turn it into agents that do the judgment-heavy work, so anyone, regardless of skill level, can make the right call, from quote to install and support, with the accuracy these environments demand.

Circuit is built by operators. Our leadership team has built and scaled real industrial companies, and we are already live in production with category-leading manufacturers. We are not bolting AI onto an old playbook. We are building the layer that runs the last mile of how the physical economy executes.

The Role

As a Customer Success Manager, you’ll manage a defined book of Circuit customers and lead accounts from onboarding through adoption, renewal, and expansion. Beyond working with customers, you'll help shape team playbooks, health scoring, and processes we all use every day.

You'll onboard and manage new customers as they land in your segment. This is a foundational role with a clear path to more ownership and scope over time.

You'll work closely with Sales, Product, and your hiring manager to make sure our customers aren't just satisfied; they're advocates. And you'll be one of the loudest voices inside Circuit for what our customers actually need.

• 1. Designing solutions from a desk without understanding the physical, high-stress reality of a delivery driver.
• 2. Needing heavy management oversight or detailed direction to start moving on a project.
• 3. Failing to balance technical debt reduction with aggressive feature shipping.

I design high-velocity logistics products that solve gritty, real-world operational problems for drivers on the ground.