Product Specialist | Healthcare Billing

🏢 Granted · 📍 New York City · ⏰ FullTime
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Position Summary & Responsibilities

🌿 Mission

The US healthcare system is complex, error-prone, and financially draining. Medical bills and insurance coverage shouldn't be this hard to navigate. At Granted, we're building the one solution every American can turn to for help.

Thanks to AI and new regulations, Granted can fight claim denials, correct billing errors, negotiate bills, and make coverage easier to understand — saving people time, money, and stress. Our goal is simple: to be the #1 platform that empowers all Americans to take charge of their healthcare.

🏢 About Us

Founded by a former Oscar Health leader, we're a seed-stage company with $17M in funding. We're lucky to be backed by the founders and investors at Hugging Face, Rocket Money, Oscar Health, CaseText, Forerunner Ventures, RRE Ventures, and more. We are well-funded for the next few years.

🧭 About the Role

Granted lowers people's healthcare costs and cuts down on admin and stress. We're building the AI-native patient financial OS — the first purpose-built company working entirely on the user's side of the healthcare system, unequivocally advocating for consumers.

The hook is bill lowering. People come to us when they have a medical bill they can't afford or don't understand. Granted checks it — catches errors, overcharges, and denials, secures financial assistance, and negotiates with providers. Our Healthcare Advocates (HAs) and AI agents work those cases together.

This is primarily a strategy role, but you're not afraid of getting in the weeds of case-work. You've seen medical billing from inside the system, and you use that judgment to find what's systematically leaving money on the table — then turn it into the rules, playbooks, and product logic that make every case better. You'll look across hundreds of cases, spot the patterns an individual advocate wouldn't, and decide what Granted should build, change, or automate next.

You'll sit between Product and CX. With Product, you're the healthcare brain behind our bill-lowering AI: what's lowerable, how, and with what confidence. With CX, you raise advocacy quality across the HA team. When Product ships something that changes how advocates work, you make sure it lands.

🎯 Candidate Preparation Guide For Granted Applicants

Key Role Competencies & Evaluation Highlights

Key Role Focus:

Evaluating your ability to independently secure and optimize non-dilutive funding or grants with absolute precision and zero hand-holding.

📋 Preparation Priorities (Key Areas to Clarify):
  • 1. Treating grant writing as purely creative fiction rather than rigorous technical documentation.
  • 2. Failing to show a meticulous tracking system for deadline management and fund utilization.
  • 3. Lacking direct experience with the specific funding bodies relevant to the company's sector.
✨ Recommended Role Alignment Hook:

I specialize in turning complex R&D roadmaps into bulletproof, fully compliant funding proposals that convert on the first submission.

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