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Director, Strategic Implementations

🏢 Great Gray · 📍 Boston, MA · 💼 onsite · ⏰ Full-time
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Position Summary & Responsibilities

Why Great Gray?
At Great Gray Group, we strive to set the bar for the retirement services industry. Our goal is to deliver advanced retirement solutions that combine our core fiduciary services with robust investment options, innovative technology, and dedicated client service. We focus on making choices clearer, transitions smoother, and the client experience more delightful. Complacency isn't in our vocabulary. Every day, we look for opportunities to better serve our clients, be an excellent business partner, and earn the trust of those who rely on us. 

The Role

Great Gray is looking to add a Director, Strategic Implementations to lead the most complex, high-profile customer implementations across our business.

Great Gray delivers bespoke implementations of our technology suite to our most premier customers - building something innovative with our existing technology to meet our customer’s more unique and critical needs. These engagements span multiple functions and require a single, accountable owner to hold them together end-to-end.

The Director, Strategic Implementations owns and manages custom and complex customer implementations from scoping through delivery. Acting as the primary point of contact for the customer, they organize project plans, keep stakeholders aligned, and ensures the Company delivers to the Statement of Work (SOW) by orchestrating the internal teams required to bring each implementation to life.

The responsibilities include scoping implementation requirements and establishing detailed project plans that are actively maintained, including meeting agendas, action items and status updates.  They articulate the implementation process and project plan to internal and external stakeholders, and constructively challenge requirements and delivery approaches to ensure quality outcomes.

Location

This position will work from our Boston, MA office. Great Gray currently supports a hybrid work model with 4 days onsite, and 1 day remote. This role also requires a willingness to travel as needed to support customer commitments.

Visa sponsorship or transfer of an existing visa is not available for this position. Applicants must be authorized to work directly for any employer in the United States without visa sponsorship or transfer.

Responsibiliti

🎯 Candidate Preparation Guide For Great Gray Applicants

Key Role Competencies & Evaluation Highlights

Key Role Focus:

Evaluating institutional fiduciary responsibility, advanced financial risk management, and strategic asset allocation acumen.

📋 Preparation Priorities (Key Areas to Clarify):
  • 1. Proposing high-risk, uncalculated financial strategies or ignoring compliance mandates.
  • 2. Exhibiting poor analytical rigor or sloppy modeling capabilities.
  • 3. Lacking the gravitas required to advise institutional stakeholders or high-net-worth clients.
✨ Recommended Role Alignment Hook:

I combine rigorous fiduciary oversight with strategic financial stewardship to protect and grow institutional capital across economic cycles.

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