Director of Strategic Operations
Position Summary & Responsibilities
About Us
Greenbrook Medical is building the new standard in primary care.
We deliver high-touch, relationship-based care through neighborhood clinics, grounded in a simple belief: every senior deserves the kind of care we would want for our own families. Our model prioritizes time with patients, strong care coordination, and a personalized approach that improves outcomes while lowering total cost of care.
We take full accountability for patient outcomes and overall cost of care, aligning clinical excellence with disciplined execution. That commitment shows up in our results, including a patient Net Promoter Score of 91, compared to 32 for typical healthcare organizations.
Rooted in Tampa Bay and partnered with Tampa General Hospital, we are entering an exciting phase of growth. Backed by strong unit economics, experienced operators, and a proven playbook, we are looking for builders and operators who want to help scale a healthcare platform designed to deliver better care, better coordination, and better outcomes for seniors.
About The Role
As our Director of Strategic Operations, you'll own two things: getting new clinics and new payer contracts live, and making sure the operations inside them actually work.
Opening a clinic is cross-functional. Real estate, facilities, credentialing, and more have to manage a suite of tasks — buildout, furniture, supplies, signage, utilities, licenses, payer loading - to open on time. You'll take that over and run it end to end. You'll also own how the clinic performs for its first 90 days, because a site that opens on time but runs badly isn't a win.
The second half of the job is being the deputy to the VP of Operations. You'll take strategic projects across schedule management, HEDIS quality, and patient experience, and build enough depth in clinical operations to become the person Pop Health and Learning & Development come to when they need an operator's answer. You will design workflows that can scale.
Location: Tampa Bay Area, FL or New York City. If you're based in New York, expect regular travel to our Tampa clinics, including weekly on-site presence in the month leading up to a clinic launch.
What You’ll Do
Deputy to the VP of Operations
- Run Operations projects and oversee performance against our quarterly metrics
- Serve as the operation
Key Role Competencies & Evaluation Highlights
Assessing deep clinical empathy, operational efficiency in fast-paced healthcare environments, and strict adherence to medical compliance and patient care standards.
Apply for Director of Strategic Operations
Setup your contact terms & referral note to get recommended directly to the hiring lead at Greenbrookmedical.