Customer Success Manager

🏢 Gridware · 📍 Remote · 💼 remote · ⏰ Full-Time 💰 $135,000 - $160,000 / yr

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Position Summary & Responsibilities

About Gridware

Gridware is a San Francisco-based technology company dedicated to protecting and enhancing the electrical grid. We pioneered a groundbreaking new class of grid management called active grid response (AGR), focused on monitoring the electrical, physical, and environmental aspects of the grid that affect reliability and safety. Gridware’s advanced Active Grid Response platform uses high-precision sensors to detect potential issues early, enabling proactive maintenance and fault mitigation. This comprehensive approach helps improve safety, reduce outages, and ensure the grid operates efficiently. The company is backed by climate-tech and Silicon Valley investors. For more information, please visit www.Gridware.io.

Team Overview

The Customer Success team is responsible for building and maintaining strong relationships with our utility customers. This team ensures that customers maximize the value of Gridware’s technology by providing technical expertise, proactive support, and strategic guidance. Acting as the voice of the customer within the company, Customer Success collaborates across sales, engineering, product, and operations teams to enhance customer experience and drive long-term partnerships.

You must be located in CST or EST for this role.

Role Description

The Customer Success Manager will be responsible for managing and growing relationships with utility customers, ensuring they receive maximum value from Gridware’s solutions. This role involves deeply understanding utility customer needs and educating stakeholders on fault detection and grid monitoring capabilities. Additionally, this role will lead use case development, pilot program design, and the creation of success metrics to validate system performance.

🎯 Candidate Preparation Guide For Gridware Applicants

Key Role Competencies & Evaluation Highlights

Key Role Focus:

Gridware evaluates candidates on hardware-software integration resilience and the ability to design ruggedized, low-power IoT systems that survive extreme field conditions.

📋 Preparation Priorities (Key Areas to Clarify):

1. Designing solely for ideal laboratory conditions without accounting for thermal swings, moisture, and power loss
2. Showing impatience or lack of appreciation for utility-grade compliance and safety regulations
3. Lack of end-to-end debugging experience spanning firmware, enclosure, and cloud backend

✨ Recommended Role Alignment Hook:

I build resilient, low-power edge systems designed to survive extreme environments and deliver zero-failure telemetry to critical infrastructure operators.

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