Principal Customer Success Manager - Pharma

At H1, we believe access to the best healthcare information is a basic human right. Our mission is to provide a platform that can optimally inform every doctor interaction globally. This promotes health equity and builds needed trust in healthcare systems. To accomplish this our teams harness the power of data and AI-technology to unlock groundbreaking medical insights and convert those insights into action that result in optimal patient outcomes and accelerates an equitable and inclusive drug development lifecycle.  Visit h1.co to learn more about us.

As part of H1’s hiring process, all candidates are required to participate in an in-person final interview. Depending on your location, this may require travel. 

H1’s Customer Success team is focused on building deep, trusted relationships with existing customers to ensure they successfully implement the H1 platform, drive sustained engagement, and realize measurable business value from our solutions.

WHAT YOU'LL DO AT H1
The primary objective of the Principal Customer Success Manager is to serve as a strategic, trusted advisor to a portfolio of H1’s largest and most complex customers. You will own the customer relationship end-to-end, partnering closely with both senior client stakeholders and users to drive adoption, value realization, retention, and growth across either H1’s Clinical or Medical & Commercial product lines.

This role is designed for a highly autonomous, principal-level Customer Success leader who thrives in ambiguity, independently owns complex customer programs, strong personal accountability, and influences outcomes across customers, partners, and internal teams. Success in this role requires exceptional judgment, executive presence, and the ability to lead without direct authority.

You will:
- Own large-scale customer programs involving multiple business units, internal teams, System Integrators (SIs), and executive stakeholders.
- Lead cross-functional initiatives by establishing governance, driving accountability, managing dependencies, and ensuring successful execution across internal and external teams.
- Operate as the strategic point of contact for complex customer engagements, aligning competing priorities while driving measurable business outcomes and managing the overall account.
- Lead multiple concurrent, cross-functional customer programs, balancing competing priorities across customer e

• 1. Treating healthcare data like standard consumer e-commerce analytics
• 2. Failing to grasp the complex stakeholder ecosystem of physicians, hospitals, and pharma brands
• 3. Lack of precision when discussing data governance and privacy standards

I unlock life sciences intelligence by transforming complex healthcare data into actionable commercial networks.